Snel.com - Notice history

All systems operational

SmartDC, Rotterdam NL
Operational

SmartDC power network - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

Snel.com network infrastructure - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

Pure Performance VPS platform - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

Cloud VPS platform - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

My.snel.com - client area - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019
Global
Operational

Snel.com authoritative nameservers - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

Outgoing mail relay - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

Notice history

Dec 2019

Outage Cloud PLatform
  • Resolved
    Resolved

    Today we experienced a outage on one of our hypervisors. One of our Ceph nodes started blocking requests starting at 2019-12-24 16:27 CEST.

    At 2019-12-24 17:53 we resolved the issue and the recovery of Ceph began.

IPMI update on Hypervisors
  • Completed
    December 10, 2019 at 17:00:00
    Completed
    December 10, 2019 at 17:00:00

    On the 10th of December 2019 we will perform an IPMI update on our Hypervisors.

    Maintenance start: 2019/12/10 18:00 CET Maintenance start: 2019/12/10 23:00 CET

    Expected impact This maintenance should not affect the availability of our Cloud VPS platform. Your VPS will be hot-migrated to another hypervisor and should remain available during the maintenance. However, we have experienced a bug during earlier maintenance which affected the availability after hot-migrations of some VPS'es. Due to this, we will monitor the availability of the VPS'es during and after the hot-migrations and we will take necessary actions when needed. These may include a reboot of your VPS.

    During the maintenance, our support staff as SmartDC will be available to answer e-mails sent to support@snel.com.

Nov 2019

UPS maintenance SmartDC
  • Completed
    November 28, 2019 at 04:00:00
    Completed
    November 28, 2019 at 04:00:00

    On the 26th of November 2019 SmartDC, the data center in which our servers are located, will perform a BIOS update to their UPS systems in both powerhouses in Rotterdam.

    Maintenance start: 11/26/2019 05:00 CET Maintenance end: 11/10/2018 07:00 CET Expected impact: This maintenance should not affect the availability of services as the generators run NET - PARALLEL. No power failure should occur, a strict protocol has been drawn up for this which excludes all risks step by step.

    During the maintenance, our support staff as SmartDC will be available to answer e-mails sent to support@snel.com.

UPS maintenance SmartDC
  • Completed
    November 26, 2019 at 04:00:00
    Completed
    November 26, 2019 at 04:00:00

    On the 26th of November 2019 SmartDC, the data center in which our servers are located, will perform a BIOS update to their UPS systems in both powerhouses in Rotterdam.

    Maintenance start: 11/26/2019 05:00 CET Maintenance end: 11/10/2018 07:00 CET Expected impact: This maintenance should not affect the availability of services as the generators run NET - PARALLEL. No power failure should occur, a strict protocol has been drawn up for this which excludes all risks step by step.

    During the maintenance, our support staff as SmartDC will be available to answer e-mails sent to support@snel.com.

Oct 2019

UPS maintenance SmartDC
  • Completed
    October 11, 2019 at 03:00:00
    Completed
    October 11, 2019 at 03:00:00

    On the 11th of October 2019 SmartDC, the datacenter in which our servers are located, will perform a UPS maintenance for replacing the UPS in the powerhouse.

    Maintenance start: 11/10/2019 05:00 CET Maintenance end: 11/10/2018 07:00 CET Expected impact: This maintenance should not affect the availability of services as the generators run NET - PARALLEL. No power failure should occur, a strict protocol has been drawn up for this which excludes all risks step by step.

    During the maintenance, our support staff as SmartDC will be available to answer e-mails sent to support@snel.com.

UPS maintenance SmartDC
  • Completed
    October 11, 2019 at 03:00:00
    Completed
    October 11, 2019 at 03:00:00

    On the 11th of October 2019 SmartDC, the datacenter in which our servers are located, will perform a UPS maintenance for replacing the UPS in the powerhouse.

    Maintenance start: 11/10/2019 05:00 CET Maintenance end: 11/10/2018 07:00 CET Expected impact: This maintenance should not affect the availability of services as the generators run NET - PARALLEL. No power failure should occur, a strict protocol has been drawn up for this which excludes all risks step by step.

    During the maintenance, our support staff as SmartDC will be available to answer e-mails sent to support@snel.com.

Network Issue Rotterdam Datacenter
  • Resolved
    Resolved

    At this moment our network provider is experiencing problems.

    The cause of the incident is currently: Known, NL-ix reported issues on their side.

    Estimated time of repair: Unknown

    Impact: You may experience packetloss or loss of connection to your servers.

    Our support staff is available to answer e-mails sent to support@snel.com. New updates will be posted here

    Update: 14.30: Problem with the NL-ix resolved

Oct 2019 to Dec 2019

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