Duration: 2 hours and 14 minutes

Affected Components: SmartDC power network, My.snel.com - client area, Cloud VPS platform, Pure Performance VPS platform

Dec 16, 18:00:00 GMT+0
Investigating - We are currently investigating this incident..

Dec 16, 20:14:00 GMT+0
Resolved - Due to a defective PSU in one of our servers the circuit breaker triggered and all power was lost in Rack 12\. PSU has been replaced, all machines have been powered up..

Duration: 34 minutes

Affected Components: SmartDC power network

Jul 4, 11:38:00 GMT+0
Investigating - We are encountering a power outage in rack 8 in SmartDC datacenter. This power outage might result in unavailability of your services. Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. **Incident start**: 04/07/2025 13:48 CEST **Impact**: Rackswitches and servers in rack 8 are down.

Jul 4, 12:12:00 GMT+0
Resolved - The breaker tripped, we have restored the breaker, we will continue monitoring the situation and will do a root cause analysis..

Duration: 1 hour and 58 minutes

Affected Components: Pure Performance VPS platform

Jun 3, 07:24:00 GMT+0
Identified - Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. We are continuing to work on a fix for this incident..

Jun 3, 07:00:00 GMT+0
Investigating - We are encountering an issue with one of our hypervisors on our Pure Performance platform (purehv07)..

Jun 3, 08:55:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 3, 08:58:12 GMT+0
Resolved - This incident has been resolved..

Duration: 11 minutes

Affected Components: Snel.com network infrastructure

May 13, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 22:00:00 GMT+0
Identified - We would like to announce scheduled maintenance for [Snel.com](http://Snel.com) network infrastructure. The maintenance is scheduled for 14 May 2025\. [Snel.com](http://Snel.com) will update the software on all of their rack switches. **Maintenance start (CET/CEST):** 14 May 2025 00:00 hours **Maintenance duration:** 1 hour **Expected impact:** During our tests we saw a downtime of less than 2 minutes due to the reboot. We expect a downtime of 5 minutes per rack at most..

May 13, 22:10:43 GMT+0
Completed - We are pleased to inform you that the scheduled maintenance has been successfully completed. All systems are now fully operational, and no further hands-on activities are planned at this time. Thank you for your during this maintenance window. Should you encounter any issues or have any concerns, please do not hesitate to reach out..

Duration: 26 minutes

Affected Components: Cloud VPS platform

Mar 12, 16:39:00 GMT+0
Investigating - We're experiencing a major outage on our Cloud VPS platform. We are currently investigating this incident..

Mar 12, 17:05:00 GMT+0
Resolved - 1 of our storage controllers crashed. Due to a bug in the software failover did not work correctly. We have resolved the issue with the controller and we have updated the software on both controllers which should prevent this from happening again. .

Duration: 21 hours

Affected Components: Snel.com network infrastructure

Oct 11, 15:57:00 GMT+0
Resolved - On friday 11th of October 2024 we experienced packet loss in our network in SmartDC. **Incident start (CET/CEST):** 11th October 2024 17:36 CEST **Incident end (CET/CEST):** 11th October 2024 17:57 CEST Currently the situation is stable. This incident is being monitored as the investigation is still ongoing. If you still experience issues or need more information about this incident please contact us at support@snel.com..

Oct 11, 15:36:00 GMT+0
Investigating - We're experiencing packet-loss in our network, currently our engineers are investigating this incident..

Duration: 1 hour and 34 minutes

Affected Components: SmartDC power network, Snel.com network infrastructure

Aug 12, 01:03:00 GMT+0
Investigating - We are encountering a power outage in rack 1 in SmartDC datacenter. This power outage might result in unavailability of your services. Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. **Incident start**: 12/08/2024 04:03 CEST **Impact**: Rackswitches and servers in rack 1 are down.

Aug 12, 02:37:00 GMT+0
Resolved - **Root cause**: a defective PSU in one of the servers resulted in the circuit breaker to cut the power. We have disconnected this PSU permanently. We have disconnected all other devices from the power network and reset the tripped breaker at 05:30\. After this time we started connecting all devices again. At 05:37 the last of the monitored devices was online again..

Duration: 8 days and 9 hours

Affected Components: SmartDC power network, My.snel.com - client area, Pure Performance VPS platform, Cloud VPS platform, Snel.com network infrastructure

Jun 10, 07:00:00 GMT+0
Identified - On the 10th of June 2024 SmartDC, the datacenter in which our servers are located, will perform power maintenance. They test their power generators and make sure they remain start-ready and healthy. **Maintenance start (CET/CEST):** 10th June 2024 09:00 CET **Maintenance end (CET/CEST):** 18th June 2024 18:00 CET **Maintenance duration:** 9 days **Planned downtime:** No downtime expected (see below for details) **Expected impact:** No impact is expected, but there will be reduced power redundancy for 9 hours each day except on the weekend..

Jun 10, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 18, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Snel.com network infrastructure

Apr 16, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 16, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 16, 02:00:00 GMT+0
Identified - On the 16th of April 2024 I3D.net, our network carrier, will perform upgrade on their routers to improve quality and ensure long-term reliability. **Maintenance start (CET/CEST)**: 16th April 2024 04:00 CEST **Maintenance end (CET/CEST)**: 16th April 2024 08:00 CEST **Maintenance duration**: 4 hours **Expected impact**: No impact expected but there will be reduced redundancy during the maintenance window; routers will be upgraded one at time to ensure minimum impact. In the unfortunate event that something unexpected happens our technical support team is standby..

Duration: 11 minutes

Affected Components: Pure Performance VPS platform

Mar 27, 12:49:50 GMT+0
Investigating - We are encountering an issue with one of our hypervisors on our Pure Performance platform (purehv07). Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. **Incident start**: 27/03/2024 13:35 CET **Impact**: Partial outage on Pure Performance platform.

Mar 27, 13:01:03 GMT+0
Resolved - This incident has been resolved. **Incident end**: 27/03/2024 13:51 CET.

Duration: 54 minutes

Affected Components: SmartDC power network, Snel.com network infrastructure

Mar 15, 15:32:13 GMT+0
Resolved - **Root cause**: a defective PSU in one of the servers resulted in the circuit breaker to cut the power. We have disconnected this PSU permanently. We have disconnected all other devices from the power network and reset the tripped breaker at 15:56\. After this time we started connecting all devices again. At 16:08 the last of the monitored devices was online again..

Mar 15, 14:38:00 GMT+0
Investigating - We are encountering a power outage in rack 19 in SmartDC datacenter. This power outage might result in unavailability of your services. Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. **Incident start**: 15/03/2024 15:38 CET **Impact**: Rackswitches and servers in racks 19 are down.

Duration: 2 days and 12 hours

Affected Components: SmartDC power network

Mar 6, 06:00:00 GMT+0
Identified - SmartDC will be performing preventative maintenance to replace the UPS batteries in Powerhouse 1 & 2. **Maintenance start (CET/CEST):** 6th March 2024 07:00 CET **Maintenance end (CET/CEST):** 8th March 2024 19:00 CET **Maintenance duration:** 2 days and 12 hours **Planned downtime:** No downtime expected (see below for details) **Expected impact:** No impact is expected, but there will be reduced redundancy during the maintenance window. UPS powerhouses will be bypassed one at a time and generator will be synced with power grid to ensure there are no interruptions..

Mar 8, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 6, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Outgoing mail relay, SmartDC power network, Snel.com network infrastructure, My.snel.com - client area, Pure Performance VPS platform, Cloud VPS platform, Snel.com authoritative nameservers

Feb 13, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 14, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 13, 22:00:00 GMT+0
Identified - On the 13th of February 2024 we will perform emergency network maintenance to restore redundancy on our core routers by enabling the BGP sessions on our 1st router. **Maintenance start (CET/CEST):** 13th February 2024 23:00 **Maintenance end (CET/CEST):** 14th February 2024 01:00 **Maintenance duration:** 2 hours **Expected impact:** We expect no impact, however last time we had issues which caused downtime on all our services in our Rotterdam location. In the unfortunate event that something unexpected happens our technical support team is standby..

Duration: 1 hour

Affected Components: Pure Performance VPS platform, Cloud VPS platform, Outgoing mail relay, SmartDC power network, Snel.com network infrastructure, My.snel.com - client area, Snel.com authoritative nameservers

Feb 2, 09:00:46 GMT+0
Completed - Despite earlier notices this maintenance has been cancelled due to the fact that the release of the targeted firmware was delayed by the vendor. We will schedule a new maintenance window once the targeted firmware has been released by the vendor..

Feb 2, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 2, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 2, 07:00:00 GMT+0
Identified - On the 2nd of February 2024 I3D.net, our network carrier, will perform emergency network maintenance to implement a fix for the root cause of the outages that occurred on December 20th and December 28th by upgrading the firmware for the core routers. **Maintenance start (CET/CEST)**: 2nd February 2024 08:00 **Maintenance end (CET/CEST)**: 2nd February 2024 09:00 **Maintenance duration**: 1 hour **Expected impact**: Impact is expected, reduced redundancy and a 15-minute downtime to both IPT services as each router reboots. These sessions will not be down simultaneously. In the unfortunate event that something unexpected happens our technical support team is standby..

Duration: 7 hours

Affected Components: Outgoing mail relay, Acronis Cyber Backup Cloud - Frankfurt DE, Snel.com authoritative nameservers

Jan 30, 22:00:00 GMT+0
Identified - We would like to announce a migration for our shared hosting plans webhosting, reseller hosting and performance hosting. The migration will only affect shared hosting plans! **Maintenance start (CET/CEST):** 30th January 2024 23:00 hours **Maintenance end (CET/CEST):** 31th January 2024 06:00 hours **Maintenance duration:** 7 hours **Expected impact:** During the migration your website will be unavailable. For instructions please see the instructions in the sent email. During the maintenance, our support department is available for questions. .

Jan 31, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 30, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours

Affected Components: Cloud VPS platform, Pure Performance VPS platform, Outgoing mail relay, Acronis Cyber Backup Cloud - Frankfurt DE, SmartDC power network, Snel.com network infrastructure, My.snel.com - client area, Snel.com authoritative nameservers

Jan 11, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 11, 06:00:00 GMT+0
Identified - On the 11th of January 2024 I3D.net, our network carrier, will perform emergency network maintenance to resolve a hardware issue in one of the linecards. **Maintenance start (CET/CEST)**: 11th January 2024 07:00 **Maintenance end (CET/CEST)**: 11th January 2024 10:00 **Maintenance duration**: 3 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Jan 11, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours and 32 minutes

Affected Components: Cloud VPS platform, Pure Performance VPS platform, Outgoing mail relay, Snel.com network infrastructure, My.snel.com - client area, Snel.com authoritative nameservers

Dec 29, 08:00:00 GMT+0
Resolved - .

Dec 29, 07:22:17 GMT+0
Monitoring - Our Network Infrastructure has become stable but we are limited in terms of services we can provide. This incident is being monitored as the investigation is still ongoing with i3d.net and the other parties involved. We appreciate your patience and we will keep you updated on further progress..

Dec 28, 23:28:00 GMT+0
Investigating - Engineers are on site working with expert level support to resolve this issue. We've seen improvement but continue to work to ensure these issues are completely resolved and prevented from reoccurring..

Dec 29, 01:46:52 GMT+0
Identified - Our engineers are still working on this incident. You might have seen your services restored. Our team is not hands-off yet. No ETR. We appreciate your patience..

Duration: 4 hours and 39 minutes

Affected Components: Cloud VPS platform, Pure Performance VPS platform, Outgoing mail relay, Snel.com network infrastructure, My.snel.com - client area, Snel.com authoritative nameservers

Dec 24, 19:50:00 GMT+0
Resolved - This incident has been resolved..

Dec 24, 16:45:32 GMT+0
Investigating - The problem is not resolved yet..

Dec 24, 15:11:00 GMT+0
Investigating - At the moment we are experiencing an outage on all of our services. We are currently investigating this incident. The issue started at 16:11 CET..

Dec 24, 16:11:00 GMT+0
Monitoring - All services should be up and running again. If you experieince any remaining issues please let us by contacting our support team at support@snel.com..

Dec 24, 18:10:07 GMT+0
Monitoring - We have resolved the issue and monitoring our services. If you still experience any issues please contact our support team by email support@snel.com.

Duration: 1 hour

Affected Components: Cloud VPS platform, Pure Performance VPS platform, Outgoing mail relay, Acronis Cyber Backup Cloud - Frankfurt DE, SmartDC power network, Snel.com network infrastructure, My.snel.com - client area, Snel.com authoritative nameservers

Dec 19, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 19, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 19, 06:00:00 GMT+0
Identified - On the 19th of December 2023 SmartDC, the datacenter in which our servers are located, will perform a network maintenance. During the maintenance, they will migrate our VLAN gateway to their new Juniper routers. **Maintenance start (CET/CEST)**: 19th December 2023 07:00 **Maintenance end (CET/CEST)**: 19th December 2023 08:00 **Maintenance duration**: 1 hours **Expected impact**: During the migration, all services will be fully down. The expected downtime will take 1 or 2 minutes. Our support department will be standby during the maintenance. .

Duration: 2 hours

Affected Components: SmartDC power network

Dec 5, 07:00:00 GMT+0
Identified - On the 5th of December 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test. **Maintenance start (CET/CEST)**: 5th December 2023 08:00 **Maintenance end (CET/CEST)**: 5th December 2023 10:00 **Maintenance duration**: 2 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Dec 5, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 5, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 10 hours

Affected Components: SmartDC power network

Nov 29, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 29, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 29, 06:00:00 GMT+0
Identified - On the 29th of November 2023 SmartDC, the datacenter in which our servers are located, will perform emergency maintenance. A leakage near one of the heat pumps needs to be addressed, and a problem with switching between the pumps will be fixed as well. **Maintenance start (CET/CEST)**: 29th November 2023 07:00 **Maintenance end (CET/CEST)**: 29th November 2023 17:00 **Maintenance duration**: 10 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Duration: 2 hours

Affected Components: Cloud VPS platform, Pure Performance VPS platform, SmartDC power network, Snel.com network infrastructure, My.snel.com - client area

Nov 7, 07:00:00 GMT+0
Identified - On the 7th of November 2023 SmartDC, the datacenter in which our servers are located, will perform a generator on-load test. **Maintenance start** (CET/CEST): 7th November 2023 08:00 hours **Maintenance end ** (CET/CEST): 7th November 2023 10:00 hours **Maintenance duration** 2 hours Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Nov 7, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 7, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 39 minutes

Affected Components: SmartDC power network

Oct 31, 21:18:00 GMT+0
Investigating - We are encountering a power outage in rack 08 in SmartDC datacenter. This power outage might result in unavailability of your services. Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. --- **Incident start:** 31/10/2023 22:18 CET **Impact:** Rackswitches and servers in racks 08 are down.

Oct 31, 23:57:10 GMT+0
Resolved - All the servers should be up and running now. If you still experience any issue please let us know by contacting our support by phone or sending an email to support@snel.com..

Oct 31, 22:10:00 GMT+0
Monitoring - After removing the server with the faulty PSU we booted every server starting from 23:10. All the servers were up and running at 23:23..

Oct 31, 22:10:00 GMT+0
Identified - We have found the cause of the issue: a defective PSU in one of the servers resulted in a blown fuse..

Duration: 2 hours

Affected Components: SmartDC power network

Oct 3, 06:00:00 GMT+0
Identified - On the 3rd of October 2023 SmartDC, the datacenter in which our servers are located, will perform a off-load test. **Maintenance start (CET/CEST)**: 3rd October 2023 08:00 **Maintenance end (CET/CEST)**: 3rd October 2023 10:00 **Maintenance duration**: 2 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Oct 3, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 3, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 31 minutes

Affected Components: Cloud VPS platform, My.snel.com - client area

Sep 12, 22:30:55 GMT+0
Completed - Maintenance has completed successfully. All services have resumed normal operations..

Sep 12, 21:00:00 GMT+0
Identified - On the 12th of September 2023 we will perform an update on our Cloud VPS Platform. During the maintenance all VMs will be turned off to apply the new changes. **Maintenance start (CET/CEST)**: 12th September 2023 23:00 **Maintenance end (CET/CEST)**: 13th September 2023 06:00 **Maintenance duration**: 7 hours **Expected impact**: During the maintenance all VPS'es on our Cloud VPS platform will be shutdown and unavailable. We expect a downtime of 30 minutes. In addition the client area (my.snel.com) will also be unavailable. In the unfortunate event that something unexpected happens our technical support team is standby..

Sep 12, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Cloud VPS platform, Pure Performance VPS platform, SmartDC power network, Snel.com network infrastructure, My.snel.com - client area

Sep 5, 06:00:00 GMT+0
Identified - On the 5th of September 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test. **Maintenance start (CET/CEST)**: 5th September 2023 08:00 **Maintenance end (CET/CEST)**: 5th September 2023 10:00 **Maintenance duration**: 2 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Sep 5, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 5, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 11 hours

Affected Components: Cloud VPS platform

Aug 31, 05:00:00 GMT+0
Identified - On the 31th of August 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test. **Maintenance start (CET/CEST)**: 31th August 2023 07:00 **Maintenance end (CET/CEST)**: 31th August 2023 18:00 **Maintenance duration**: 11 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Aug 31, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 31, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 11 days, 9 hours and 30 minutes

Affected Components: SmartDC power network

Aug 11, 06:30:00 GMT+0
Identified - On the 11th of August 2023 SmartDC, the datacenter in which our servers are located, will perform power maintenance. They test their power generators and make sure they remain start-ready and healthy. The maintenance will start on 11th of August end will 22nd of August. The maintenance will start every morning at 08:30 AM and will end 18:00 PM. **Expected impact:** If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Aug 11, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 22, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: SmartDC power network

Aug 1, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 1, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 1, 06:00:00 GMT+0
Identified - On the 1st of August 2023 SmartDC, the datacenter in which our servers are located, will perform a generator on-load test. **Maintenance start (CET/CEST):** 1st August 2023 08:00 hours **Maintenance end (CET/CEST):** 1st August 2023 10:00 hours **Maintenance duration:** 2 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Duration: 2 hours

Affected Components: SmartDC power network

Jul 4, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 4, 06:00:00 GMT+0
Identified - On the 4th of July 2023 SmartDC, the datacenter in which our servers are located, will perform a generator on-load test. **Maintenance start (CET/CEST):** 4th July 2023 08:00 hours **Maintenance end (CET/CEST):** 4th July 2023 10:00 hours **Maintenance duration:** 2 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Jul 4, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 days

Affected Components: SmartDC power network

Jun 6, 08:00:00 GMT+0
Completed - On the 6th of May 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test. **Maintenance start (CET/CEST)**: 6th June 2023 08:00 **Maintenance end (CET/CEST)**: 6th June 2023 10:00 **Maintenance duration**: 2 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Duration: 20 hours and 27 minutes

Affected Components: Cloud VPS platform

May 21, 11:06:22 GMT+0
Investigating - We experienced an partical outage on hv07.snel.com which has resulted in some VPS'es to be unavailable. .

May 21, 11:06:33 GMT+0
Identified - Currently the hypervisor is up again, we are investigating this incident..

May 21, 11:17:41 GMT+0
Monitoring - All VM's are currently back online. If you are still experiencing issues with your VPS please contact support@snel.com..

May 22, 07:33:18 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: SmartDC power network

May 2, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 2, 06:00:00 GMT+0
Identified - On the 2nd of May 2023 SmartDC, the datacenter in which our servers are located, will perform a generator on-load test. **Maintenance start (CET/CEST):** 2nd May 2023 08:00 hours **Maintenance end (CET/CEST):** 2nd May 2023 10:00 hours **Maintenance duration:** 2 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

May 2, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 16 hours and 16 minutes

Affected Components: Snel.com authoritative nameservers

Apr 20, 21:07:00 GMT+0
Identified - Currently, we're experiencing a outage on our nameservers due to a DDoS attack. We're investigating the issue and will update this ticket once we have more information..

Apr 21, 00:52:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 21, 13:22:40 GMT+0
Resolved - Earlier this morning we had applied a fix to mitigate this attack. Since then we are monitoring the situation and everything seems to be working as expected. If you are experiencing some issues please do not hesitate to contact us..

Duration: 13 minutes

Affected Components: Snel.com network infrastructure

Apr 18, 22:12:58 GMT+0
Completed - Maintenance has completed successfully. Recorded downtime was a couple of minutes per rack..

Apr 18, 22:00:00 GMT+0
Identified - We would like to announce scheduled maintenance for Snel.com network infrastructure. The maintenance is scheduled for 19 April 2023. Snel.com will update the software on all of their rack switches. **Maintenance start (CET/CEST):** 19 April 2023 00:00 hours **Maintenance duration:** 1 hours **Expected impact:** During our tests we saw a downtime of less than 2 minutes due to the reboot. We expect a downtime of 5 minutes per rack at most..

Apr 18, 21:59:51 GMT+0
Identified - Maintenance is now in progress..

Duration: 2 hours

Affected Components: SmartDC power network

Apr 4, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 4, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 4, 05:00:00 GMT+0
Identified - On the 4th of April 2023 SmartDC, the datacenter in which our servers are located, will perform a off-load test. **Maintenance start (CET/CEST)**: 4th April 2023 07:00 **Maintenance end (CET/CEST)**: 4th April 2023 09:00 **Maintenance duration**: 2 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Duration: 2 hours

Affected Components: SmartDC power network

Mar 7, 18:00:00 GMT+0
Identified - On the 7th of March 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test. **Maintenance start (CET/CEST)**: 7th March 2023 07:00 **Maintenance end (CET/CEST)**: 7th March 2023 09:00 **Maintenance duration**: 2 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Mar 7, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 7, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: SmartDC power network

Feb 7, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 7, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 7, 04:00:00 GMT+0
Identified - On the 7th of February 2023 SmartDC, the datacenter in which our servers are located, will perform a generator on-load test. **Maintenance start (CET/CEST):** 7th February 2023 05:00 hours **Maintenance end (CET/CEST):** 7th February 2023 07:00 hours **Maintenance duration:** 2 hours **Expected impact**: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby..

Duration: 4 hours and 24 minutes

Affected Components: Cloud VPS platform

Aug 5, 10:19:00 GMT+0
Identified - Staring 12:19 we received alerts about VM's on hv01.snel.com going down. Upon inspecting the logs it came to our attention that the system registered a power off event by a power key press. Soon after we started hv01.snel.com again and started restoring all VM's. Around 13:09 last VM's were started. inspecting the System Event Logs did not yield any reason why this has happened. Since no one was near the rack in which hv01.snel.com is located we know for sure the power key has not been pressed physically. We suspect there is an issue with the button on this server. We will move all VM's on this node to another node immediately and remove this node from our cluster permanently. Preparations have begun and we will update once we have finished all activities regarding this issue..

Aug 5, 14:43:12 GMT+0
Resolved - We have moved all VM's to a new hypervisor and removed hv01.snel.com from our cluster..

Affected Components: Outgoing mail relay, Pure Performance VPS platform, SmartDC power network, Cloud VPS platform, Snel.com authoritative nameservers

Jul 14, 23:17:00 GMT+0
Investigating - At 01:17 we detected that all our hypervisors and our storage platform in rack 12 are down. We are currently investigating this incident..

Jul 15, 00:57:00 GMT+0
Monitoring - VM's are coming back online gradually..

Jul 15, 03:38:13 GMT+0
Monitoring - All VM's should be working fine now. If you still encounter issues please contact support@snel.com. Once we have more information we will update this incident. .

Jul 14, 23:17:00 GMT+0
Resolved - We just resolved the issue!.

Affected Components: Snel.com network infrastructure

Jun 24, 15:03:00 GMT+0
Resolved - The issue was caused by a misconfiguration on the switch. We did a rollback which resolved the issue. If you are still experiencing issues please contact our support team..

Jun 24, 14:54:00 GMT+0
Resolved - Earlier today we had an outage in Rack 9. We are investigating the issue..

Duration: 9 minutes

Affected Components: Outgoing mail relay, Snel.com authoritative nameservers, Snel.com network infrastructure, Pure Performance VPS platform, SmartDC power network, Acronis Cyber Backup Cloud - Frankfurt DE, Cloud VPS platform, My.snel.com - client area

Jun 2, 13:31:00 GMT+0
Resolved - The situation is stable. While we're still awaiting the results of the root cause analysis and a structural solution we will, together with our vendors, monitor the connectivity so we can act accordingly in the unlikely case the issue reoccurs. This incident has been registered internally and will be followed up internally to prevent this issue from reoccurring in the future..

Jun 2, 13:22:00 GMT+0
Investigating - At the moment we are experiencing an outage on all of our services. We are currently investigating this incident. The issue started at 15:21 CEST..

Jun 2, 13:26:00 GMT+0
Identified - Our network carrier i3d.net has issues on their network. They are investigating this issue, due to the current network incident users may experience increased latency or a loss of service..

Duration: 1 day, 15 hours and 23 minutes

Affected Components: Cloud VPS platform

May 20, 13:39:18 GMT+0
Resolved - Due to a misconfiguration on our SAN controllers failure on our management network has resulted in unavailability of our NFS storage. Ultimately this led to unavailability of all of our customers' Cloud VPS servers and some of our own internal services (like resolution nameservers). Pure Performance VPS platform was unaffected due to local storage on that platform. We have discussed the configuration and proposed corrective measures which will be implemented in the near future. Start of downtime: 23:07 End of downtime: 00:16 - 00:58 depending on hypervisor.

May 18, 22:16:00 GMT+0
Identified - VM's are coming back online gradually..

May 19, 21:07:00 GMT+0
Investigating - During our Emergency maintenance on our Cloud VPS Platform we experience an outage on all our hypervisors which resulted in VPS'es to be unavailable. .

May 19, 22:58:00 GMT+0
Monitoring - All VM's are currently back online. We are monitoring the situation. .

May 20, 00:33:49 GMT+0
Monitoring - All VM's should be working fine now. If you still encounter issues please contact support@snel.com. Once we have more information we will update this incident. .

Duration: 18 minutes

Affected Components: Cloud VPS platform

Mar 31, 10:02:00 GMT+0
Investigating - We experienced outage on hv09.snel.com which has resulted in some VPS'es to be unavailable. Currently the hypervisor is up again, we are investigating this incident..

Mar 31, 10:20:28 GMT+0
Resolved - All VM's are currently back online. We found an issue with a kernel patch which we have reported to our vendor, we will take necessary actions with our vendor..

Duration: 9 hours and 20 minutes

Affected Components: Snel.com network infrastructure

Jan 14, 02:15:00 GMT+0
Investigating - At 03:15 we received reports of an outage in Rack 9 at SmartDC. We are currently investigating this incident. Some servers are unavailable..

Jan 14, 08:23:16 GMT+0
Monitoring - After rebooting the rackswitches everything is up again. We're still investigating the cause..

Jan 14, 08:25:00 GMT+0
Resolved - We have investigated the logs and couldn't find anything which explains the cause. We have opened a ticket with our vendor and asked them for advice. We also have created an internal task to upgrade the firmware on all our rackswitches, we will soon announce the schedule through our status page. With this information this incident has been resolved..

Duration: 15 minutes

Affected Components: Cloud VPS platform

Nov 2, 12:52:57 GMT+0
Investigating - We are currently investigating this incident..

Nov 2, 13:08:23 GMT+0
Resolved - We identiefied an issue with the PSU and replaced the defective PSU. All systems are operational again. Unfortunately all VM's on this hypervisor have experienced an unclean shutdown. If you encounter issues with your VM please contact support@snel.com..

Affected Components: Pure Performance VPS platform

Oct 23, 18:50:17 GMT+0
Resolved - At 19.19 we received reports that one of our Pure Performance Platform switches stopped responding. After investigation, we detected that SW1 went into a hardware issue state, in order to resolve the issues we have connected a few hypervisors to our redundant switch. We will replace SW1 later this week. If you still encounter issues please contact support@snel.com.

Duration: 2 hours and 38 minutes

Affected Components: Snel.com network infrastructure

Oct 23, 16:09:00 GMT+0
Investigating - At 18.09 we received reports of an outage in Rack 8 at SmartDC. We are currently investigating this incident. Some servers are unavailable..

Oct 23, 18:47:09 GMT+0
Resolved - During investigation, we saw that there was no traffic on the switches. After a hard reset, the issue was resolved..

Duration: 15 minutes

Affected Components: Acronis Cyber Backup Cloud - Frankfurt DE

Oct 6, 09:27:56 GMT+0
Investigating - We would like to inform you that there is currently an issue with the Acronis Backup, some customers might be unable to reach their Console..

Oct 6, 09:43:18 GMT+0
Resolved - The issues with the Acronis console are resolved. If you experience any issues please contact us by email at support@snel.com..

Duration: 2 hours and 42 minutes

Affected Components: Snel.com network infrastructure

Sep 25, 15:52:12 GMT+0
Resolved - Issue has been resolved!.

Sep 25, 13:10:08 GMT+0
Investigating - At 14.50 we received reports of an outage in Rack 6 at SmartDC. We are currently investigating this incident. Some servers are unavailable..

Sep 25, 13:39:09 GMT+0
Identified - Primary rack switch has a failure. Currently we're working on re-attaching servers to the backup switch..

Sep 25, 14:40:38 GMT+0
Monitoring - We have connected all servers to our backup switch everything should working as expected. If you experience any issues, please contact us at support@snel.com .