Snel.com - Notice history

All systems operational

Operational

SmartDC power network - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Snel.com network infrastructure - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Pure Performance VPS platform - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Cloud VPS platform - Operational

100.0% uptime
Mar 2022 · 99.99%Apr · 100.0%May · 100.0%

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Mar 2022
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My.snel.com - client area - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Operational

Snel.com authoritative nameservers - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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May 2022

Outgoing mail relay - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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May 2022

Notice history

View current status

May 2022

Outage Cloud VPS Platform
Resolved16 hours 32 minutes
  • ResolvedUTC

    Due to a misconfiguration on our SAN controllers failure on our management network has resulted in unavailability of our NFS storage. Ultimately this led to unavailability of all of our customers' Cloud VPS servers and some of our own internal services (like resolution nameservers). Pure Performance VPS platform was unaffected due to local storage on that platform. We have discussed the configuration and proposed corrective measures which will be implemented in the near future.

    Start of downtime: 23:07 End of downtime: 00:16 - 00:58 depending on hypervisor

  • UpdateUTC

    All VM's should be working fine now. If you still encounter issues please contact support@snel.com. Once we have more information we will update this incident.

  • MonitoringUTC

    All VM's are currently back online. We are monitoring the situation.

  • InvestigatingUTC

    During our Emergency maintenance on our Cloud VPS Platform we experience an outage on all our hypervisors which resulted in VPS'es to be unavailable.

  • IdentifiedUTC

    VM's are coming back online gradually.

MAY19
Emergency maintenance Cloud VPS and Pure Performance VPS platform
CompletedMaintenance3 hours 13 minutes
  • CompletedMay 20, 2022 at 00:13:10UTC

    Maintenance has completed successfully.

  • In progressMay 19, 2022 at 21:00:01UTC

    Maintenance is now in progress

  • PlannedMay 19, 2022 at 21:00:00UTC

    We would like to announce emergency maintenance for tonight 19th May 2022. We will perform hardware replacement.

    Maintenance start (CET/CEST): 19th May 2022 23:00 Maintenance end (CET/CEST): 20th May 2022 06:00 Maintenance duration: 7 hours

    Expected impact: No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

MAY11
SmartDC Power Generators Maintenance
CompletedMaintenance201 hours
  • UpdateMay 19, 2022 at 14:00:00UTC

    Maintenance has completed successfully

  • CompletedMay 19, 2022 at 14:00:00UTC

    Maintenance has completed successfully

  • UpdateMay 11, 2022 at 05:00:01UTC

    Maintenance is now in progress

  • In progressMay 11, 2022 at 05:00:01UTC

    Maintenance is now in progress

  • PlannedMay 11, 2022 at 05:00:00UTC

    On the 11th of May 2022 SmartDC, the datacenter in which our servers are located, will perform power maintenance. They test their power generators and make sure they remain start-ready and healthy.

    The maintenance will start on 11th of May end will 19th of May. The maintenance will start every morning at 07:00 AM and will end 16:00 PM.

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

MAY10
SmartDC Power Supply Maintenance
CompletedMaintenance11 hours
  • CompletedMay 10, 2022 at 17:00:00UTC

    Maintenance has completed successfully

  • In progressMay 10, 2022 at 06:00:01UTC

    Maintenance is now in progress

  • PlannedMay 10, 2022 at 06:00:00UTC

    On the 10th of May 2022 SmartDC, the datacenter in which our servers are located, will add 2 power cabinets to the UPS of Powerhouse 1 for increased capacity in case of power grid failure.

    Maintenance start (CET/CEST): 10th May 2022 08:00 hours **Maintenance end ** (CET/CEST): 10th May 2022 19:00 hours Maintenance duration 11 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

MAY3
SmartDC on-load tests Q2
CompletedMaintenance3 hours
  • CompletedMay 03, 2022 at 06:00:00UTC

    Maintenance has completed successfully

  • UpdateMay 03, 2022 at 03:00:01UTC

    Maintenance is now in progress

  • In progressMay 03, 2022 at 03:00:01UTC

    Maintenance is now in progress

  • PlannedMay 03, 2022 at 03:00:00UTC

    On the 3rd of May 2022 SmartDC, the datacenter in which our servers are located, will perform a generator onload test.

    Maintenance start (CET/CEST): 3rd May 2022 05:00 hours **Maintenance end ** (CET/CEST): 3rd May 2022 07:00 hours Maintenance duration 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Apr 2022

APR19
Acronis Cyber Cloud 22.04 release
CompletedMaintenance4 hours
  • CompletedApril 19, 2022 at 22:30:00UTC

    Maintenance has completed successfully

  • UpdateApril 19, 2022 at 18:30:01UTC

    Maintenance is now in progress

  • In progressApril 19, 2022 at 18:30:01UTC

    Maintenance is now in progress

  • PlannedApril 19, 2022 at 18:30:00UTC

    Acronis Cyber Cloud components will be updated to the latest version. Release notes can be found here.

    Maintenance start (CET/CEST): 19 April 2022 20:30 hours Maintenance end (CET/CEST): 20 April 2022 00:30 hours Maintenance duration: 4 hours

    Expected impact: All Acronis services may become unavailable for up to 2 hours during the activity.

APR8
SmartDC off-load test Q2
CompletedMaintenance2 hours
  • CompletedApril 08, 2022 at 05:00:00UTC

    Maintenance has completed successfully

  • In progressApril 08, 2022 at 03:00:01UTC

    Maintenance is now in progress

  • PlannedApril 08, 2022 at 03:00:00UTC

    On the 8th of April 2022 SmartDC, the datacenter in which our servers are located, will perform a off-load test.

    Maintenance start (CET/CEST): 8th April 2022 05:00 hours **Maintenance end ** (CET/CEST): 8th April 2022 07:00 hours Maintenance duration 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

APR7
Emergency maintenance Cloud VPS hypervisor hv09.snel.com
CompletedMaintenance6 hours
  • CompletedApril 08, 2022 at 03:00:00UTC

    Maintenance has completed successfully

  • In progressApril 07, 2022 at 21:00:01UTC

    Maintenance is now in progress

  • PlannedApril 07, 2022 at 21:00:00UTC

    On the 28th of January 2021 we will perform an emergency update on all our hypervisors to patch a critical issue in our software. Therefore we will migrate the servers to other hypervisors and update the hypervisors 1 by 1.

    On the 7th of April 2022, we will perform emergency maintenance due to the outage of last week

    Last week we had an outage on one of our hypervisors hv09.snel.com. In order to apply a fix for this issue, we will perform emergency maintenance for hypervisor hv09.snel.com. Therefore we will migrate the servers to other hypervisors.

    Maintenance start: 7th of April 2022 at 23:00 CET Maintenance end: 8th of April 2022 at 05:00 CET Expected impact: This maintenance should not affect the availability of our Cloud VPS platform as our network is redundant.

    During the maintenance, our support staff will be available to answer e-mails sent to support@snel.com.

Mar 2022

Outage on hv09.snel.com
ResolvedPartial outage18 minutes
  • ResolvedUTC

    All VM's are currently back online. We found an issue with a kernel patch which we have reported to our vendor, we will take necessary actions with our vendor.

  • InvestigatingUTC

    We experienced outage on hv09.snel.com which has resulted in some VPS'es to be unavailable. Currently the hypervisor is up again, we are investigating this incident.

MAR29
Acronis Cyber Cloud 22.03 release
CompletedMaintenance4 hours
  • CompletedMarch 29, 2022 at 22:30:00UTC

    Maintenance has completed successfully

  • UpdateMarch 29, 2022 at 18:30:01UTC

    Maintenance is now in progress

  • In progressMarch 29, 2022 at 18:30:01UTC

    Maintenance is now in progress

  • PlannedMarch 29, 2022 at 18:30:00UTC

    Acronis Cyber Cloud components will be updated to the latest 22.03 release. Release notes will be available here.

    Maintenance start (CET/CEST): 29 February 2022 20:30 Maintenance end (CET/CEST): 30 February 2022 00:30 Maintenance duration: 4 hours

    Expected impact: All Acronis services may become unavailable for up to 2 hours during the activity.

MAR22
Emergency maintenance Pure Performance VPS platform
CompletedMaintenance1 hour 45 minutes
  • CompletedMarch 22, 2022 at 23:45:27UTC

    Maintenance has completed successfully.

  • In progressMarch 22, 2022 at 22:00:01UTC

    Maintenance is now in progress

  • PlannedMarch 22, 2022 at 22:00:00UTC

    We would like to announce emergency maintenance for tonight 22th March 2022. We will perform hardware upgrades.

    Maintenance start (CET/CEST): 22th March 2022 23:00 Maintenance end (CET/CEST): 23rd March 2022 06:00 Maintenance duration: 7 hours

    Expected impact: No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

MAR22
Acronis Cyber Cloud
CompletedMaintenance3 hours
  • CompletedMarch 22, 2022 at 09:30:00UTC

    Maintenance has completed successfully

  • In progressMarch 22, 2022 at 06:30:01UTC

    Maintenance is now in progress

  • PlannedMarch 22, 2022 at 06:30:00UTC

    Acronis Cyber Cloud components will be updated to the latest version. Release notes can be found here

    Maintenance start (CET/CEST): 22 March 2022 07:30 hours Maintenance duration: 3 hours

    Expected impact: All Acronis services may become unavailable for up to 2 hours during the activity.

MAR17
Emergency maintenance Pure Performance VPS platform
CompletedMaintenance2 hours 9 minutes
  • CompletedMarch 18, 2022 at 00:09:01UTC

    Maintenance has completed successfully.

  • In progressMarch 17, 2022 at 22:00:01UTC

    Maintenance is now in progress

  • PlannedMarch 17, 2022 at 22:00:00UTC

    We would like to announce emergency maintenance for tonight 17th March 2022 to update the firmware of our hypervisors.

    Maintenance start (CET/CEST): 17 March 2022 23:00 Maintenance end (CET/CEST): 18 March 2022 06:00 Maintenance duration: 7 hours

    Expected impact: No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

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