Snel.com - Notice history

All systems operational

SmartDC, Rotterdam NL
Operational

SmartDC power network - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020

Snel.com network infrastructure - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020

Pure Performance VPS platform - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020

Cloud VPS platform - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020

My.snel.com - client area - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020
Global
Operational

Snel.com authoritative nameservers - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020

Outgoing mail relay - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020

Notice history

Mar 2020

Acronis Backup Cloud maintenance on 26th of March 2020
  • Completed
    March 26, 2020 at 12:00:00
    Completed
    March 26, 2020 at 12:00:00

    Network hardware will undergo maintenance at the Acronis FRA2 datacenter.

    Maintenance start: 26/03/2020 13:00 CET Maintenance end: 26/03/2020 17:00 CET Expected impact: All Acronis services will be unavailable for up to three hours during the maintenance.

Acronis Backup Cloud maintenance on 19th of March 2020
  • Completed
    March 19, 2020 at 12:00:00
    Completed
    March 19, 2020 at 12:00:00

    Network hardware will undergo maintenance at the Acronis FRA2 datacenter.

    Maintenance start: 19/03/2020 13:00 CET Maintenance end: 19/03/2020 17:00 CET Expected impact: All Acronis services will be unavailable for up to three hours during the maintenance.

Acronis Backup Cloud maintenance on 11 March 2020
  • Completed
    March 11, 2020 at 06:00:00
    Completed
    March 11, 2020 at 06:00:00

    Acronis Cloud team will perform infrastructure maintenance.

    Maintenance start: 11/03/2020 07:30 CET Maintenance end: 11/03/2020 08:30 CET Expected impact: Backup console may be unavailable for 2 minutes during the activity.

Feb 2020

Acronis Backup Cloud maintenance on 26th of February 2020
  • Completed
    February 26, 2020 at 06:00:00
    Completed
    February 26, 2020 at 06:00:00

    Acronis will perform planned maintenance in EU2 data center which we use as a backup location for our Acronis Backup Cloud solutions.

    Details:

    Acronis Cloud Team will perform an infrastructure platform update for preparation of Acronis Cyber Cloud 9.

    Maintenance start: 26/02/2020 07:00 CET Maintenance end: 26/02/2020 08:30 CET Expected impact: Acronis Management Console, Backup Console, Backup and /or Restore operations, Web Restore, Files Cloud, Disaster Recovery Cloud and Notary may become unavailable during the activity.

Acronis Backup Cloud
  • Resolved
    Resolved

    Incident started: 04:11 CET Incident resolved: 04:29 CET Service impact: Some customers might be unable to reach Acronis Backup Console, Acronis Files Cloud and Acronis Web Restore.

    If you still experience any issues with Acronis, please send an email to support@snel.com

Partial outage Snel cloud platform
  • Resolved
    Resolved

    We have another hypervisor which has the same symptoms as the outage from yesterday. We have found evidence that this is a targeted attack at one of our customers. We have suspended that customers service. We will closely monitor and fix whatever service is still affected.

    Due to the amount of requests we also found a configuration problem on noc.snel.com and have updated the configuration.

Acronis Backup Cloud maintenance on 17th of February 2020
  • Completed
    February 17, 2020 at 12:00:00
    Completed
    February 17, 2020 at 12:00:00

    Acronis will deploy hot fixes for Disaster Recovery Cloud ACC8.0

    Maintenance start: 17/02/2020 13:00 CET Maintenance end: 17/02/2020 14:00 CET Expected impact: Backup Console may become unavailable up to 10 minutes

Partial outage Snel cloud platform
  • Resolved
    Resolved

    Currently we're experiencing a partial outage on our Cloud platform. We're investigating the issue.

Jan 2020

Acronis Disaster Recovery Storage maintenance
  • Completed
    January 20, 2020 at 07:00:00
    Completed
    January 20, 2020 at 07:00:00

    Acronis Disaster Recovery team will update the storage appliance to new version SDI 3.0

    Maintenance start: 20/01/2020 08:00 CET Maintenance end: 20/01/2020 13:00 CET Expected impact: Disaster Recovery Cloud, Acronis Files Cloud and Notary may become unavailable during the activity.

SMTP Relay
  • Resolved
    Resolved

    There is an identified issue with our outgoing email provider SpamExperts that is affecting performance. SpamExperts is currently investigating this issue.

Rack switch firmware update
  • Completed
    January 08, 2020 at 23:00:00
    Completed
    January 08, 2020 at 23:00:00

    On the 28th of April 2018 we experienced an unexpected crash on one of our rack swicthes (S00R19). After investigating the issue with Brocade we have decided to upgrade the firmware on all of our rack switches.

    Maintenance start: 30/05/2018 00:00 CEST Maintenance end: 30/05/2017 06:00 CEST Expected impact: All dedicated servers and colocation customers are affected by this maintenance. Our cloud VPS platform is unaffected. During the maintenance every stack of switches will be rebooted which results in loss of connectivity between your server and our switch. The reboot should take no longer than 10 minutes after which the connectivity should be restored.

    During the maintenance our support staff will be available to answer e-mails sent to support@snel.com.

    00:20 CEST: All rack switches firmware updated and all systems online

Jan 2020 to Mar 2020

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