Snel.com - Outage Cloud VPS Platform – Incident details

All systems operational

Show current status

Outage Cloud VPS Platform

Resolved16 hours 32 minutes

Affected

SmartDC, Rotterdam NL

Operational from 9:07 PM to 1:39 PM

Cloud VPS platform

Operational from 9:07 PM to 1:39 PM

  • ResolvedUTC

    Due to a misconfiguration on our SAN controllers failure on our management network has resulted in unavailability of our NFS storage. Ultimately this led to unavailability of all of our customers' Cloud VPS servers and some of our own internal services (like resolution nameservers). Pure Performance VPS platform was unaffected due to local storage on that platform. We have discussed the configuration and proposed corrective measures which will be implemented in the near future.

    Start of downtime: 23:07 End of downtime: 00:16 - 00:58 depending on hypervisor

  • UpdateUTC

    All VM's should be working fine now. If you still encounter issues please contact support@snel.com. Once we have more information we will update this incident.

  • MonitoringUTC

    All VM's are currently back online. We are monitoring the situation.

  • InvestigatingUTC

    During our Emergency maintenance on our Cloud VPS Platform we experience an outage on all our hypervisors which resulted in VPS'es to be unavailable.

  • IdentifiedUTC

    VM's are coming back online gradually.