Snel.com - Notice history

All systems operational

Operational

SmartDC power network - Operational

99.99% uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Snel.com network infrastructure - Operational

99.99% uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Pure Performance VPS platform - Operational

99.99% uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Cloud VPS platform - Operational

99.93% uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 99.82%

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Jun 2022
Jul 2022
Aug 2022

My.snel.com - client area - Operational

99.99% uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022
Operational

Snel.com authoritative nameservers - Operational

99.99% uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

99.99% uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Outgoing mail relay - Operational

99.99% uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Notice history

View current status

Aug 2022

AUG23
Maintenance Cloud VPS
CompletedMaintenance7 hours
  • CompletedAugust 24, 2022 at 04:00:00UTC

    Maintenance has completed successfully

  • In progressAugust 23, 2022 at 21:00:01UTC

    Maintenance is now in progress

  • PlannedAugust 23, 2022 at 21:00:00UTC

    We would like to announce maintenance for 23rd August 2022. During the maintenance, add a new hypervisor to our cluster.

    Maintenance start (CET/CEST): 23rd August 2022 23:00 Maintenance end (CET/CEST): 24th August 2022 06:00 Maintenance duration: 7 hours

    Expected impact: No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

AUG22
Emergency maintenance Cloud VPS platform
CompletedMaintenance21 minutes
  • CompletedAugust 22, 2022 at 21:21:40UTC

    We have collected all information necessary for our vendor to proceed with debugging the failover issue. Unfortunately we haven't been able to restore the redundancy yet. We're working closely with our vendor to resolve this as soon as possible.

    No downtime has been recorded.

  • PlannedAugust 22, 2022 at 21:00:00UTC

    We would like to announce emergency maintenance for tonight 22nd August 2022. One of our storage controllers was replaced recently. During this replacement we encountered issues with the failover settings, we will correct these settings. Currently we're running in a degraded redundancy for our storage cluster.

    Maintenance start (CET/CEST): 22nd August 2022 2022 23:00 Maintenance end (CET/CEST): 23rd August 2022 2022 02:00 Maintenance duration: 3 hours

    Expected impact: During this maintenance NFS might be unavailable for a short period of time. This might freeze all VM's on our Cloud VPS platform but normally all operations should resume automatically.

AUG5
Emergency maintenance Cloud VPS platform
CompletedMaintenance1 hour 9 minutes
  • CompletedAugust 05, 2022 at 22:09:34UTC

    Unfortunately we received an error while configuring failover. Failover has not been enabled and we've sent information to our vendor. For tonight the maintenance is finished. We will create a new maintenance as soon as we know how to proceed.

    No outage has been recorded.

  • In progressAugust 05, 2022 at 21:00:01UTC

    Maintenance is now in progress

  • PlannedAugust 05, 2022 at 21:00:00UTC

    We would like to announce emergency maintenance for tonight 5th August 2022. One of our storage controllers was replaced recently. During this replacement we encountered issues with the failover settings, we will correct these settings. Currently we're running in a degraded redundancy for our storage cluster.

    Maintenance start (CET/CEST): 5th August 2022 2022 23:00 Maintenance end (CET/CEST): 6th August 2022 2022 02:00 Maintenance duration: 3 hours

    Expected impact: During this maintenance NFS might be unavailable for a short period of time. This might freeze all VM's on our Cloud VPS platform but normally all operations should resume automatically.

Outage on hv01.snel.com
ResolvedPartial outage4 hours 24 minutes
  • ResolvedUTC

    We have moved all VM's to a new hypervisor and removed hv01.snel.com from our cluster.

  • IdentifiedUTC

    Staring 12:19 we received alerts about VM's on hv01.snel.com going down. Upon inspecting the logs it came to our attention that the system registered a power off event by a power key press. Soon after we started hv01.snel.com again and started restoring all VM's. Around 13:09 last VM's were started.

    inspecting the System Event Logs did not yield any reason why this has happened. Since no one was near the rack in which hv01.snel.com is located we know for sure the power key has not been pressed physically. We suspect there is an issue with the button on this server.

    We will move all VM's on this node to another node immediately and remove this node from our cluster permanently. Preparations have begun and we will update once we have finished all activities regarding this issue.

Jul 2022

Outage on Cloud VPS and Pure Performance Platform
Resolved
  • UpdateUTC

    All VM's should be working fine now. If you still encounter issues please contact support@snel.com. Once we have more information we will update this incident.

  • MonitoringUTC

    VM's are coming back online gradually.

  • InvestigatingUTC

    At 01:17 we detected that all our hypervisors and our storage platform in rack 12 are down. We are currently investigating this incident.

  • ResolvedUTC

    We just resolved the issue!

JUL5
SmartDC off-load test Q3
CompletedMaintenance2 hours
  • UpdateJuly 05, 2022 at 08:00:00UTC

    Maintenance has completed successfully

  • CompletedJuly 05, 2022 at 08:00:00UTC

    Maintenance has completed successfully

  • In progressJuly 05, 2022 at 06:00:01UTC

    Maintenance is now in progress

  • PlannedJuly 05, 2022 at 06:00:00UTC

    On the 5th of July 2022 SmartDC, the datacenter in which our servers are located, will perform a off-load test.

    Maintenance start (CET/CEST): 5th April 2022 08:00 hours **Maintenance end ** (CET/CEST): 5th April 2022 10:00 hours Maintenance duration 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Jun 2022

Outage Rack 9
ResolvedMinor outage
  • UpdateUTC

    The issue was caused by a misconfiguration on the switch. We did a rollback which resolved the issue.

    If you are still experiencing issues please contact our support team.

  • ResolvedUTC

    Earlier today we had an outage in Rack 9. We are investigating the issue.

JUN7
SmartDC dark site tests Q2
CompletedMaintenance2 hours
  • CompletedJune 07, 2022 at 08:00:00UTC

    Maintenance has completed successfully

  • In progressJune 07, 2022 at 06:00:01UTC

    Maintenance is now in progress

  • PlannedJune 07, 2022 at 06:00:00UTC

    On the 7th of June 2022 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Outage on all our services
ResolvedMajor outage9 minutes
  • ResolvedUTC

    The situation is stable. While we're still awaiting the results of the root cause analysis and a structural solution we will, together with our vendors, monitor the connectivity so we can act accordingly in the unlikely case the issue reoccurs.

    This incident has been registered internally and will be followed up internally to prevent this issue from reoccurring in the future.

  • IdentifiedUTC

    Our network carrier i3d.net has issues on their network. They are investigating this issue, due to the current network incident users may experience increased latency or a loss of service.

  • InvestigatingUTC

    At the moment we are experiencing an outage on all of our services. We are currently investigating this incident. The issue started at 15:21 CEST.

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