Snel.com - Notice history

All systems operational

Operational

SmartDC power network - Operational

100% - uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

Snel.com network infrastructure - Operational

100% - uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

Pure Performance VPS platform - Operational

100% - uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

Cloud VPS platform - Operational

100% - uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

My.snel.com - client area - Operational

100% - uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021
Operational

Snel.com authoritative nameservers - Operational

100% - uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100% - uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

Outgoing mail relay - Operational

100% - uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

Notice history

May 2021

[Power Supply Maintenance] Rotterdam – Power supply upgrade on May 25th, 2021
  • Completed
    May 25, 2021 at 03:30:00
    Completed
    May 25, 2021 at 03:30:00

    On the 25th of May 2021 SmartDC, the datacenter in which our servers are located, will perform a upgrade of their power supply.

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Acronis Backup Cloud
  • Resolved
    Resolved

    Everything should be working as expected now. If you still encounter issues please contact support@snel.com

  • Monitoring
    Monitoring

    We received an update from Acronis, regarding the backups which were not started for some customers between 23rd - 27th May 2021:

    The R&D Team confirmed this was caused by the recent issue related to the Data Center incident I suspected.

    The incident resulted in some protection plan policies to get revoked from the agents though not displayed as such in the Protection Console.

    A general solution to avoid this happening in the future will be applied with the C21.06 release.

  • Identified
    Identified

    A few weeks ago (23th May, 2021) Acronis Backup had a major issue which resulted in that some servers were not backuped between 23th - 27th May 2021. We have also noticed that a number of customers are missing backups from before May. We have reported this issue to Acronis and they are looking into this issue. We keep this issue open and keep you updated once we have new information regarding this issue.

Acronis Cyber Cloud Infrastructure network maintenance
  • Completed
    May 21, 2021 at 00:00:00
    Completed
    May 21, 2021 at 00:00:00

    Acronis Cyber Cloud will perform a infrastructure network maintenance.

    Expected impact: We do not expect any influence but packet loss might occur briefly during the activity while the traffic is routed between the network devices and in some unlikely circumstances operations of Acronis services might be degraded.

Cloud VPS platform Proxmox update 6.3 to 6.4
  • Completed
    May 18, 2021 at 22:48:25
    Completed
    May 18, 2021 at 22:48:25

    Maintenance has completed successfully. No downtime has been observed.

  • Planned
    May 18, 2021 at 21:00:00
    Planned
    May 18, 2021 at 21:00:00

    We would like to announce a scheduled maintenance for our Cloud VPS platform. The maintenance is scheduled for May 18th, 2021. Proxmox will be updated to the latest stable version.

    Expected impact No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

Acronis Cyber Cloud 21.05 release
  • Completed
    May 18, 2021 at 18:30:00
    Completed
    May 18, 2021 at 18:30:00

    Acronis Cyber Cloud components will be updated to the latest version. Release notes can be found here.

    Expected impact: All Acronis services may become unavailable for up to 2 hours during the activity.

Apr 2021

Acronis Cyber Cloud 21.04 Urgent hotfix
  • Completed
    April 30, 2021 at 02:30:00
    Completed
    April 30, 2021 at 02:30:00

    Acronis Cyber Cloud components will be updated to the latest version.Release notes can be found here.

    Expected impact: All Acronis services may become unavailable for up to 10 minures during the activity.

Distributed storage issues
  • Resolved
    Resolved

    Currently, we're encountering issues with our storage platform which affects all VPS'es. We're aware of the issue and working on a resolution.

    Update: 09:15 We have started with rebooting the VPS'es.

Ceph errors on our distributed storage platform.
  • Resolved
    Resolved

    Earlier this night we were experiencing issues with Ceph which is used as a distributed storage platform for our Cloud VPS platform. During our weekly maintenance window we were updating and patching our hypervisors to the latest stable version, also to mitigate the following Proxmox Security vulnerability (CVE-2021-20288)[1]. At approximately 00:21 CEST we were receiving notifications about servers that became unresponsible. The issues were caused by a version mismatch between the hypervisors and were resolved around 01:00. We have been working all night long to check and reboot where necessary to ensure all VM's are available.

    It may be possible that your server was restarted in order to make the server responsive again.

    All the issues should be resolved by now. If you are still experiencing issues feel free to contact us at support@snel.com.

    [1] https://forum.proxmox.com/threads/ceph-nautilus-and-octopus-security-update-for-insecure-global_id-reclaim-cve-2021-20288.88038/

Acronis Cyber Cloud 21.04 release
  • Completed
    April 27, 2021 at 18:30:00
    Completed
    April 27, 2021 at 18:30:00

    Acronis Cyber Cloud components will be updated to the latest version.

    Release notes can be found here https://dl.acronis.com/u/baas/rn/9.0U1HF1/en-US/AcronisCyberCloud_relnotes.htm

    Maintenance start: 27/04/2021 20:30 CET Maintenance end: 28/04/2021 00:30 CET Expected impact: All Acronis services may become unavailable for up to 2 hours during the activity.

Acronis Cyber Cloud 21.03 Hotfix 1
  • Completed
    April 09, 2021 at 20:00:00
    Completed
    April 09, 2021 at 20:00:00

    Acronis Cyber Cloud components will be updated to the latest version.

    Release notes can be found here https://dl.acronis.com/u/baas/rn/9.0U1HF1/en-US/AcronisCyberCloud_relnotes.htm

    Maintenance start: 09/04/2021 22:00 CET Maintenance end: 09/04/2021 00:00 CET Expected impact: All Acronis services may become unavailable for up to 1 hours during the activity.

Mar 2021

Acronis Cyber Cloud 21.03 release
  • Completed
    March 30, 2021 at 18:30:00
    Completed
    March 30, 2021 at 18:30:00

    Acronis Cyber Cloud components will be updated to the latest version.

    Release notes can be found here https://dl.acronis.com/u/baas/rn/9.0U1HF1/en-US/AcronisCyberCloud_relnotes.htm

    Maintenance start: 30/03/2021 20:30 CET Maintenance end: 31/03/2021 00:30 CET Expected impact: All Acronis services may become unavailable for up to 2 hours during the activity.

Acronis Cyber Cloud 21.02 Hotfix 1
  • Completed
    March 12, 2021 at 20:00:00
    Completed
    March 12, 2021 at 20:00:00

    Acronis Cyber Cloud components will be updated to the latest version.

    Release notes can be found here https://dl.acronis.com/u/baas/rn/9.0U1HF1/en-US/AcronisCyberCloud_relnotes.htm

    Maintenance start: 12/03/2021 21:00 CET Maintenance end: 12/03/2021 22:00 CET Expected impact: All Acronis services may become unavailable for up to 1 hours during the activity.

[Emergency Network maintenance] Rotterdam core-router reload and firmware upgrade
  • Completed
    March 10, 2021 at 23:00:00
    Completed
    March 10, 2021 at 23:00:00

    On the 11th of March 2021 i3d.net, the datacenter where our servers are located will perform emergency network maintenance. They will upgrade the firmware of their core-routers.

    Maintenance start: 11/03/2021 00:00 CET Maintenance end: 11/03/2021 05:00 CET Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

    During the maintenance, our support staff will be available to answer e-mails sent to support@snel.com.

Mar 2021 to May 2021

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