Notice history

SmartDC, Rotterdam NL

Operational

Apr 2022

May 2022

Jun 2022

Apr 2022

May 2022

Jun 2022

Apr 2022

May 2022

Jun 2022

Apr 2022

May 2022

Jun 2022

Apr 2022

May 2022

Jun 2022

Global

Operational

Apr 2022

May 2022

Jun 2022

Apr 2022

May 2022

Jun 2022

Apr 2022

May 2022

Jun 2022

Jun 2022

Resolved
June 24, 2022 at 15:03:00
Update
June 24, 2022 at 15:03:00
The issue was caused by a misconfiguration on the switch. We did a rollback which resolved the issue.

If you are still experiencing issues please contact our support team.
Resolved
June 24, 2022 at 14:54:00
Resolved
June 24, 2022 at 14:54:00
Earlier today we had an outage in Rack 9. We are investigating the issue.

SmartDC dark site tests Q2

Completed
June 07, 2022 at 08:00:00
Completed
June 07, 2022 at 08:00:00
Maintenance has completed successfully
In progress
June 07, 2022 at 06:00:01
In progress
June 07, 2022 at 06:00:01
Maintenance is now in progress
Planned
June 07, 2022 at 06:00:00
Planned
June 07, 2022 at 06:00:00
On the 7th of June 2022 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Resolved
June 02, 2022 at 13:31:00
Resolved
June 02, 2022 at 13:31:00
The situation is stable. While we're still awaiting the results of the root cause analysis and a structural solution we will, together with our vendors, monitor the connectivity so we can act accordingly in the unlikely case the issue reoccurs.

This incident has been registered internally and will be followed up internally to prevent this issue from reoccurring in the future.
Identified
June 02, 2022 at 13:26:00
Identified
June 02, 2022 at 13:26:00
Our network carrier i3d.net has issues on their network. They are investigating this issue, due to the current network incident users may experience increased latency or a loss of service.
Investigating
June 02, 2022 at 13:22:00
Investigating
June 02, 2022 at 13:22:00
At the moment we are experiencing an outage on all of our services. We are currently investigating this incident. The issue started at 15:21 CEST.

May 2022

Resolved
May 20, 2022 at 13:39:18
Resolved
May 20, 2022 at 13:39:18
Due to a misconfiguration on our SAN controllers failure on our management network has resulted in unavailability of our NFS storage. Ultimately this led to unavailability of all of our customers' Cloud VPS servers and some of our own internal services (like resolution nameservers). Pure Performance VPS platform was unaffected due to local storage on that platform. We have discussed the configuration and proposed corrective measures which will be implemented in the near future.

Start of downtime: 23:07 End of downtime: 00:16 - 00:58 depending on hypervisor
Monitoring
May 20, 2022 at 00:33:49
Update
May 20, 2022 at 00:33:49
All VM's should be working fine now. If you still encounter issues please contact support@snel.com. Once we have more information we will update this incident.
Monitoring
May 19, 2022 at 22:58:00
Monitoring
May 19, 2022 at 22:58:00
All VM's are currently back online. We are monitoring the situation.
Investigating
May 19, 2022 at 21:07:00
Investigating
May 19, 2022 at 21:07:00
During our Emergency maintenance on our Cloud VPS Platform we experience an outage on all our hypervisors which resulted in VPS'es to be unavailable.
Identified
May 18, 2022 at 22:16:00
Identified
May 18, 2022 at 22:16:00
VM's are coming back online gradually.

Emergency maintenance Cloud VPS and Pure Performance VPS platform

Completed
May 20, 2022 at 00:13:10
Completed
May 20, 2022 at 00:13:10
Maintenance has completed successfully.
In progress
May 19, 2022 at 21:00:01
In progress
May 19, 2022 at 21:00:01
Maintenance is now in progress
Planned
May 19, 2022 at 21:00:00
Planned
May 19, 2022 at 21:00:00
We would like to announce emergency maintenance for tonight 19th May 2022. We will perform hardware replacement.

Maintenance start (CET/CEST): 19th May 2022 23:00 Maintenance end (CET/CEST): 20th May 2022 06:00 Maintenance duration: 7 hours

Expected impact: No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

SmartDC Power Generators Maintenance

Update
May 19, 2022 at 14:00:00
Completed
May 19, 2022 at 14:00:00
Maintenance has completed successfully
Completed
May 19, 2022 at 14:00:00
Completed
May 19, 2022 at 14:00:00
Maintenance has completed successfully
Update
May 11, 2022 at 05:00:01
In progress
May 11, 2022 at 05:00:01
Maintenance is now in progress
In progress
May 11, 2022 at 05:00:01
In progress
May 11, 2022 at 05:00:01
Maintenance is now in progress
Planned
May 11, 2022 at 05:00:00
Planned
May 11, 2022 at 05:00:00
On the 11th of May 2022 SmartDC, the datacenter in which our servers are located, will perform power maintenance. They test their power generators and make sure they remain start-ready and healthy.

The maintenance will start on 11th of May end will 19th of May. The maintenance will start every morning at 07:00 AM and will end 16:00 PM.

Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

SmartDC Power Supply Maintenance

Completed
May 10, 2022 at 17:00:00
Completed
May 10, 2022 at 17:00:00
Maintenance has completed successfully
In progress
May 10, 2022 at 06:00:01
In progress
May 10, 2022 at 06:00:01
Maintenance is now in progress
Planned
May 10, 2022 at 06:00:00
Planned
May 10, 2022 at 06:00:00
On the 10th of May 2022 SmartDC, the datacenter in which our servers are located, will add 2 power cabinets to the UPS of Powerhouse 1 for increased capacity in case of power grid failure.

Maintenance start (CET/CEST): 10th May 2022 08:00 hours **Maintenance end ** (CET/CEST): 10th May 2022 19:00 hours Maintenance duration 11 hours

Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

SmartDC on-load tests Q2

Completed
May 03, 2022 at 06:00:00
Completed
May 03, 2022 at 06:00:00
Maintenance has completed successfully
Update
May 03, 2022 at 03:00:01
In progress
May 03, 2022 at 03:00:01
Maintenance is now in progress
In progress
May 03, 2022 at 03:00:01
In progress
May 03, 2022 at 03:00:01
Maintenance is now in progress
Planned
May 03, 2022 at 03:00:00
Planned
May 03, 2022 at 03:00:00
On the 3rd of May 2022 SmartDC, the datacenter in which our servers are located, will perform a generator onload test.

Maintenance start (CET/CEST): 3rd May 2022 05:00 hours **Maintenance end ** (CET/CEST): 3rd May 2022 07:00 hours Maintenance duration 2 hours

Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Apr 2022

Acronis Cyber Cloud 22.04 release

Completed
April 19, 2022 at 22:30:00
Completed
April 19, 2022 at 22:30:00
Maintenance has completed successfully
Update
April 19, 2022 at 18:30:01
In progress
April 19, 2022 at 18:30:01
Maintenance is now in progress
In progress
April 19, 2022 at 18:30:01
In progress
April 19, 2022 at 18:30:01
Maintenance is now in progress
Planned
April 19, 2022 at 18:30:00
Planned
April 19, 2022 at 18:30:00
Acronis Cyber Cloud components will be updated to the latest version. Release notes can be found here.

Maintenance start (CET/CEST): 19 April 2022 20:30 hours Maintenance end (CET/CEST): 20 April 2022 00:30 hours Maintenance duration: 4 hours

Expected impact: All Acronis services may become unavailable for up to 2 hours during the activity.

SmartDC off-load test Q2

Completed
April 08, 2022 at 05:00:00
Completed
April 08, 2022 at 05:00:00
Maintenance has completed successfully
In progress
April 08, 2022 at 03:00:01
In progress
April 08, 2022 at 03:00:01
Maintenance is now in progress
Planned
April 08, 2022 at 03:00:00
Planned
April 08, 2022 at 03:00:00
On the 8th of April 2022 SmartDC, the datacenter in which our servers are located, will perform a off-load test.

Maintenance start (CET/CEST): 8th April 2022 05:00 hours **Maintenance end ** (CET/CEST): 8th April 2022 07:00 hours Maintenance duration 2 hours

Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Emergency maintenance Cloud VPS hypervisor hv09.snel.com

Completed
April 08, 2022 at 03:00:00
Completed
April 08, 2022 at 03:00:00
Maintenance has completed successfully
In progress
April 07, 2022 at 21:00:01
In progress
April 07, 2022 at 21:00:01
Maintenance is now in progress
Planned
April 07, 2022 at 21:00:00
Planned
April 07, 2022 at 21:00:00
On the 28th of January 2021 we will perform an emergency update on all our hypervisors to patch a critical issue in our software. Therefore we will migrate the servers to other hypervisors and update the hypervisors 1 by 1.

On the 7th of April 2022, we will perform emergency maintenance due to the outage of last week

Last week we had an outage on one of our hypervisors hv09.snel.com. In order to apply a fix for this issue, we will perform emergency maintenance for hypervisor hv09.snel.com. Therefore we will migrate the servers to other hypervisors.

Maintenance start: 7th of April 2022 at 23:00 CET Maintenance end: 8th of April 2022 at 05:00 CET Expected impact: This maintenance should not affect the availability of our Cloud VPS platform as our network is redundant.

During the maintenance, our support staff will be available to answer e-mails sent to support@snel.com.

Apr 2022 to Jun 2022

Snel.com - Notice history

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