Snel.com - Notice history

All systems operational

SmartDC, Rotterdam NL
Operational

SmartDC power network - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Snel.com network infrastructure - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Pure Performance VPS platform - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Cloud VPS platform - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 99.82%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

My.snel.com - client area - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022
Global
Operational

Snel.com authoritative nameservers - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Outgoing mail relay - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Notice history

Sep 2022

SmartDC Cooling Pump Maintenance
  • Completed
    September 27, 2022 at 15:00:00
    Completed
    September 27, 2022 at 15:00:00

    Maintenance has completed successfully

  • In progress
    September 27, 2022 at 05:00:01
    In progress
    September 27, 2022 at 05:00:01

    Maintenance is now in progress

  • Planned
    September 27, 2022 at 05:00:00
    Planned
    September 27, 2022 at 05:00:00

    On the 27th of September 2022 SmartDC, the datacenter in which our servers are located, will perform maintenance on the cooling pump.

    Maintenance start (CET/CEST): 27th September 2022 07:00 Maintenance end (CET/CEST): 27th September 2022 17:00 Maintenance duration: 10 hours

    Reason for this maintenance:

    The feeds of the pumps are going to be moved from the existing distributor of the chillers to the new distributor of the heat pump installation. The distributors of the chillers are going to be removed because they are blocking installation of the new heat pumps.

    Expected impact:

    There will be a temperature increase while the cooling pumps are being switched to another power source. This can take up to 3 hours of increased temperatures in our suite. We don't expect downtime. In the unfortunate event that something unexpected happens our technical support team is standby.

SmartDC router maintenance
  • Completed
    September 27, 2022 at 07:00:00
    Completed
    September 27, 2022 at 07:00:00

    Maintenance has completed successfully.

  • Planned
    September 27, 2022 at 03:00:00
    Planned
    September 27, 2022 at 03:00:00

    On the 27th of September 2022 SmartDC, the datacenter in which our servers are located, will perform maintenance on their routers.

    Maintenance start (CET/CEST): 27th September 2022 05:00 Maintenance end (CET/CEST): 27th September 2022 09:00 **Maintenance duration: ** 4 hours

    Reason for this maintenance:

    The routine software upgrade will be performed on the core infrastructure routers in SmartDC Rotterdam. It's a preventive maintenance to fix several known issues in the current router software before they might impact any services and is required for the maintained stability of their network platform.

    Expected impact:

    If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

SmartDC dark site tests Q3
  • Planned
    September 06, 2022 at 06:00:00
    Planned
    September 06, 2022 at 06:00:00

    On the 6th of September 2022 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

    Maintenance start (CET/CEST): 6th September 2022 2022 08:00 Maintenance end (CET/CEST): 6th September 2022 2022 10:00 Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

  • Completed
    September 06, 2022 at 06:00:00
    Completed
    September 06, 2022 at 06:00:00

    Maintenance has completed successfully.

Aug 2022

Maintenance Cloud VPS
  • Completed
    August 24, 2022 at 04:00:00
    Completed
    August 24, 2022 at 04:00:00

    Maintenance has completed successfully

  • In progress
    August 23, 2022 at 21:00:01
    In progress
    August 23, 2022 at 21:00:01

    Maintenance is now in progress

  • Planned
    August 23, 2022 at 21:00:00
    Planned
    August 23, 2022 at 21:00:00

    We would like to announce maintenance for 23rd August 2022. During the maintenance, add a new hypervisor to our cluster.

    Maintenance start (CET/CEST): 23rd August 2022 23:00 Maintenance end (CET/CEST): 24th August 2022 06:00 Maintenance duration: 7 hours

    Expected impact: No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

Emergency maintenance Cloud VPS platform
  • Completed
    August 22, 2022 at 21:21:40
    Completed
    August 22, 2022 at 21:21:40

    We have collected all information necessary for our vendor to proceed with debugging the failover issue. Unfortunately we haven't been able to restore the redundancy yet. We're working closely with our vendor to resolve this as soon as possible.

    No downtime has been recorded.

  • Planned
    August 22, 2022 at 21:00:00
    Planned
    August 22, 2022 at 21:00:00

    We would like to announce emergency maintenance for tonight 22nd August 2022. One of our storage controllers was replaced recently. During this replacement we encountered issues with the failover settings, we will correct these settings. Currently we're running in a degraded redundancy for our storage cluster.

    Maintenance start (CET/CEST): 22nd August 2022 2022 23:00 Maintenance end (CET/CEST): 23rd August 2022 2022 02:00 Maintenance duration: 3 hours

    Expected impact: During this maintenance NFS might be unavailable for a short period of time. This might freeze all VM's on our Cloud VPS platform but normally all operations should resume automatically.

Emergency maintenance Cloud VPS platform
  • Completed
    August 05, 2022 at 22:09:34
    Completed
    August 05, 2022 at 22:09:34

    Unfortunately we received an error while configuring failover. Failover has not been enabled and we've sent information to our vendor. For tonight the maintenance is finished. We will create a new maintenance as soon as we know how to proceed.

    No outage has been recorded.

  • In progress
    August 05, 2022 at 21:00:01
    In progress
    August 05, 2022 at 21:00:01

    Maintenance is now in progress

  • Planned
    August 05, 2022 at 21:00:00
    Planned
    August 05, 2022 at 21:00:00

    We would like to announce emergency maintenance for tonight 5th August 2022. One of our storage controllers was replaced recently. During this replacement we encountered issues with the failover settings, we will correct these settings. Currently we're running in a degraded redundancy for our storage cluster.

    Maintenance start (CET/CEST): 5th August 2022 2022 23:00 Maintenance end (CET/CEST): 6th August 2022 2022 02:00 Maintenance duration: 3 hours

    Expected impact: During this maintenance NFS might be unavailable for a short period of time. This might freeze all VM's on our Cloud VPS platform but normally all operations should resume automatically.

Outage on hv01.snel.com
  • Resolved
    Resolved

    We have moved all VM's to a new hypervisor and removed hv01.snel.com from our cluster.

  • Identified
    Identified

    Staring 12:19 we received alerts about VM's on hv01.snel.com going down. Upon inspecting the logs it came to our attention that the system registered a power off event by a power key press. Soon after we started hv01.snel.com again and started restoring all VM's. Around 13:09 last VM's were started.

    inspecting the System Event Logs did not yield any reason why this has happened. Since no one was near the rack in which hv01.snel.com is located we know for sure the power key has not been pressed physically. We suspect there is an issue with the button on this server.

    We will move all VM's on this node to another node immediately and remove this node from our cluster permanently. Preparations have begun and we will update once we have finished all activities regarding this issue.

Jul 2022

Outage on Cloud VPS and Pure Performance Platform
  • Monitoring
    Update

    All VM's should be working fine now. If you still encounter issues please contact support@snel.com. Once we have more information we will update this incident.

  • Monitoring
    Monitoring

    VM's are coming back online gradually.

  • Investigating
    Investigating

    At 01:17 we detected that all our hypervisors and our storage platform in rack 12 are down. We are currently investigating this incident.

  • Resolved
    Resolved

    We just resolved the issue!

SmartDC off-load test Q3
  • Update
    July 05, 2022 at 08:00:00
    Completed
    July 05, 2022 at 08:00:00

    Maintenance has completed successfully

  • Completed
    July 05, 2022 at 08:00:00
    Completed
    July 05, 2022 at 08:00:00

    Maintenance has completed successfully

  • In progress
    July 05, 2022 at 06:00:01
    In progress
    July 05, 2022 at 06:00:01

    Maintenance is now in progress

  • Planned
    July 05, 2022 at 06:00:00
    Planned
    July 05, 2022 at 06:00:00

    On the 5th of July 2022 SmartDC, the datacenter in which our servers are located, will perform a off-load test.

    Maintenance start (CET/CEST): 5th April 2022 08:00 hours **Maintenance end ** (CET/CEST): 5th April 2022 10:00 hours Maintenance duration 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Jul 2022 to Sep 2022

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