Snel.com - Notice history

All systems operational

Operational

SmartDC power network - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Snel.com network infrastructure - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Pure Performance VPS platform - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Cloud VPS platform - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

My.snel.com - client area - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023
Operational

Snel.com authoritative nameservers - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Outgoing mail relay - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Notice history

May 2023

Partial outage on hv07.snel.com
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    All VM's are currently back online. If you are still experiencing issues with your VPS please contact support@snel.com.

  • Identified
    Identified

    Currently the hypervisor is up again, we are investigating this incident.

  • Investigating
    Investigating

    We experienced an partical outage on hv07.snel.com which has resulted in some VPS'es to be unavailable.

SmartDC on-load tests Q2 2023
  • Completed
    May 02, 2023 at 08:00:00
    Completed
    May 02, 2023 at 08:00:00

    Maintenance has completed successfully

  • In progress
    May 02, 2023 at 06:00:01
    In progress
    May 02, 2023 at 06:00:01

    Maintenance is now in progress

  • Planned
    May 02, 2023 at 06:00:00
    Planned
    May 02, 2023 at 06:00:00

    On the 2nd of May 2023 SmartDC, the datacenter in which our servers are located, will perform a generator on-load test.

    Maintenance start (CET/CEST): 2nd May 2023 08:00 hours
    Maintenance end (CET/CEST): 2nd May 2023 10:00 hours
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Apr 2023

DDoS attack on our nameservers
  • Resolved
    Resolved

    Earlier this morning we had applied a fix to mitigate this attack. Since then we are monitoring the situation and everything seems to be working as expected. If you are experiencing some issues please do not hesitate to contact us.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    Currently, we're experiencing a outage on our nameservers due to a DDoS attack. We're investigating the issue and will update this ticket once we have more information.

Snel.com rack switches software update
  • Completed
    April 18, 2023 at 22:12:58
    Completed
    April 18, 2023 at 22:12:58

    Maintenance has completed successfully. Recorded downtime was a couple of minutes per rack.

  • Planned
    April 18, 2023 at 22:00:00
    Planned
    April 18, 2023 at 22:00:00

    We would like to announce scheduled maintenance for Snel.com network infrastructure. The maintenance is scheduled for 19 April 2023. Snel.com will update the software on all of their rack switches.

    Maintenance start (CET/CEST): 19 April 2023 00:00 hours
    Maintenance duration: 1 hours

    Expected impact:
    During our tests we saw a downtime of less than 2 minutes due to the reboot. We expect a downtime of 5 minutes per rack at most.

  • In progress
    April 18, 2023 at 21:59:51
    In progress
    April 18, 2023 at 21:59:51

    Maintenance is now in progress.

SmartDC off-load test Q2
  • Completed
    April 04, 2023 at 07:00:00
    Completed
    April 04, 2023 at 07:00:00

    Maintenance has completed successfully

  • In progress
    April 04, 2023 at 05:00:01
    In progress
    April 04, 2023 at 05:00:01

    Maintenance is now in progress

  • Planned
    April 04, 2023 at 05:00:00
    Planned
    April 04, 2023 at 05:00:00

    On the 4th of April 2023 SmartDC, the datacenter in which our servers are located, will perform a off-load test.

    Maintenance start (CET/CEST): 4th April 2023 07:00
    Maintenance end (CET/CEST): 4th April 2023 09:00
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Mar 2023

SmartDC dark site tests Q1
  • Completed
    March 07, 2023 at 20:00:00
    Completed
    March 07, 2023 at 20:00:00

    Maintenance has completed successfully

  • In progress
    March 07, 2023 at 18:00:01
    In progress
    March 07, 2023 at 18:00:01

    Maintenance is now in progress

  • Planned
    March 07, 2023 at 18:00:00
    Planned
    March 07, 2023 at 18:00:00

    On the 7th of March 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

    Maintenance start (CET/CEST): 7th March 2023 07:00
    Maintenance end (CET/CEST): 7th March 2023 09:00
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Mar 2023 to May 2023

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