Snel.com - Notice history

All systems operational

Operational

SmartDC power network - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Snel.com network infrastructure - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Pure Performance VPS platform - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Cloud VPS platform - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

My.snel.com - client area - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023
Operational

Snel.com authoritative nameservers - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Outgoing mail relay - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Notice history

Oct 2023

Outage Rack 8
  • Resolved
    Resolved

    All the servers should be up and running now. If you still experience any issue please let us know by contacting our support by phone or sending an email to support@snel.com.

  • Identified
    Identified

    We have found the cause of the issue: a defective PSU in one of the servers resulted in a blown fuse.

  • Monitoring
    Monitoring

    After removing the server with the faulty PSU we booted every server starting from 23:10. All the servers were up and running at 23:23.

  • Investigating
    Investigating

    We are encountering a power outage in rack 08 in SmartDC datacenter. This power outage might result in unavailability of your services.

    Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

    Incident start: 31/10/2023 22:18 CET
    Impact: Rackswitches and servers in racks 08 are down

SmartDC off-load test Q4
  • Completed
    October 03, 2023 at 08:00:00
    Completed
    October 03, 2023 at 08:00:00

    Maintenance has completed successfully

  • In progress
    October 03, 2023 at 06:00:01
    In progress
    October 03, 2023 at 06:00:01

    Maintenance is now in progress

  • Planned
    October 03, 2023 at 06:00:00
    Planned
    October 03, 2023 at 06:00:00

    On the 3rd of October 2023 SmartDC, the datacenter in which our servers are located, will perform a off-load test.

    Maintenance start (CET/CEST): 3rd October 2023 08:00
    Maintenance end (CET/CEST): 3rd October 2023 10:00
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Sep 2023

Cloud VPS Platform
  • Completed
    September 12, 2023 at 22:30:55
    Completed
    September 12, 2023 at 22:30:55

    Maintenance has completed successfully. All services have resumed normal operations.

  • In progress
    September 12, 2023 at 21:00:01
    In progress
    September 12, 2023 at 21:00:01

    Maintenance is now in progress

  • Planned
    September 12, 2023 at 21:00:00
    Planned
    September 12, 2023 at 21:00:00

    On the 12th of September 2023 we will perform an update on our Cloud VPS Platform. During the maintenance all VMs will be turned off to apply the new changes.

    Maintenance start (CET/CEST): 12th September 2023 23:00
    Maintenance end (CET/CEST): 13th September 2023 06:00
    Maintenance duration: 7 hours

    Expected impact: During the maintenance all VPS'es on our Cloud VPS platform will be shutdown and unavailable. We expect a downtime of 30 minutes. In addition the client area (my.snel.com) will also be unavailable. In the unfortunate event that something unexpected happens our technical support team is standby.

SmartDC dark site tests Q3
  • Completed
    September 05, 2023 at 08:00:00
    Completed
    September 05, 2023 at 08:00:00

    Maintenance has completed successfully

  • In progress
    September 05, 2023 at 06:00:01
    In progress
    September 05, 2023 at 06:00:01

    Maintenance is now in progress

  • Planned
    September 05, 2023 at 06:00:00
    Planned
    September 05, 2023 at 06:00:00

    On the 5th of September 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

    Maintenance start (CET/CEST): 5th September 2023 08:00
    Maintenance end (CET/CEST): 5th September 2023 10:00
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Aug 2023

Power Grid Maintenance
  • Completed
    August 31, 2023 at 16:00:00
    Completed
    August 31, 2023 at 16:00:00

    Maintenance has completed successfully

  • In progress
    August 31, 2023 at 05:00:01
    In progress
    August 31, 2023 at 05:00:01

    Maintenance is now in progress

  • Planned
    August 31, 2023 at 05:00:00
    Planned
    August 31, 2023 at 05:00:00

    On the 31th of August 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

    Maintenance start (CET/CEST): 31th August 2023 07:00
    Maintenance end (CET/CEST): 31th August 2023 18:00
    Maintenance duration: 11 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

SmartDC Power Generators Maintenance
  • Completed
    August 22, 2023 at 16:00:00
    Completed
    August 22, 2023 at 16:00:00

    Maintenance has completed successfully

  • In progress
    August 11, 2023 at 06:30:01
    In progress
    August 11, 2023 at 06:30:01

    Maintenance is now in progress

  • Planned
    August 11, 2023 at 06:30:00
    Planned
    August 11, 2023 at 06:30:00

    On the 11th of August 2023 SmartDC, the datacenter in which our servers are located, will perform power maintenance. They test their power generators and make sure they remain start-ready and healthy.

    The maintenance will start on 11th of August end will 22nd of August. The maintenance will start every morning at 08:30 AM and will end 18:00 PM.

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

SmartDC on-load tests Q3 2023
  • Completed
    August 01, 2023 at 08:00:00
    Completed
    August 01, 2023 at 08:00:00

    Maintenance has completed successfully

  • In progress
    August 01, 2023 at 06:00:01
    In progress
    August 01, 2023 at 06:00:01

    Maintenance is now in progress

  • Planned
    August 01, 2023 at 06:00:00
    Planned
    August 01, 2023 at 06:00:00

    On the 1st of August 2023 SmartDC, the datacenter in which our servers are located, will perform a generator on-load test.

    Maintenance start (CET/CEST): 1st August 2023 08:00 hours
    Maintenance end (CET/CEST): 1st August 2023 10:00 hours
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Aug 2023 to Oct 2023

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