Snel.com - Notice history

All systems operational

Operational

SmartDC power network - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Snel.com network infrastructure - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Pure Performance VPS platform - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Cloud VPS platform - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

My.snel.com - client area - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021
Operational

Snel.com authoritative nameservers - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Outgoing mail relay - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Notice history

Oct 2021

Acronis Cyber Cloud 21.10 Hotfix 1
  • Completed
    October 29, 2021 at 20:00:00
    Completed
    October 29, 2021 at 20:00:00

    Acronis Cyber Cloud components will be updated to the latest version. Release notes can be found here.

    Expected impact: All Acronis services may become unavailable for up to 1 hour during the activity.

Pure Performance VPS Platform Proxmox
  • Completed
    October 26, 2021 at 21:00:00
    Completed
    October 26, 2021 at 21:00:00

    We would like to announce a scheduled maintenance for our Pure Performance VPS platform. The maintenance is scheduled for October 26th, 2021. We will hot migrate some VPS'es to other hypervisors.

    Expected impact: No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

Emergency maintenance Pure Performance Platform
  • Completed
    October 25, 2021 at 21:00:00
    Completed
    October 25, 2021 at 21:00:00

    On Monday 25th October we will replace the faulty switch of our Pure Performance Platform.

    Expected impact: No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

Outage on one of our Pure Performance Platform switches
  • Resolved
    Resolved

    At 19.19 we received reports that one of our Pure Performance Platform switches stopped responding. After investigation, we detected that SW1 went into a hardware issue state, in order to resolve the issues we have connected a few hypervisors to our redundant switch. We will replace SW1 later this week.

    If you still encounter issues please contact support@snel.com

Outage in Rack 8 SmartDC
  • Resolved
    Resolved

    During investigation, we saw that there was no traffic on the switches. After a hard reset, the issue was resolved.

  • Investigating
    Investigating

    At 18.09 we received reports of an outage in Rack 8 at SmartDC. We are currently investigating this incident. Some servers are unavailable.

Sep 2021

Cloud VPS Platform Proxmox
  • Completed
    September 28, 2021 at 22:50:48
    Completed
    September 28, 2021 at 22:50:48

    Maintenance has completed successfully. No downtime has been recorded.

  • Planned
    September 28, 2021 at 21:00:00
    Planned
    September 28, 2021 at 21:00:00

    We would like to announce a scheduled maintenance for our Cloud VPS platform. The maintenance is scheduled for September 28th, 2021. We will hot migrate some VPS'es to other hypervisors.

    Expected impact: No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

Pure Performance VPS Platform Proxmox
  • Completed
    September 28, 2021 at 22:18:50
    Completed
    September 28, 2021 at 22:18:50

    Maintenance has completed successfully. No downtime has been recorded.

  • Planned
    September 28, 2021 at 21:00:00
    Planned
    September 28, 2021 at 21:00:00

    We would like to announce a scheduled maintenance for our Pure Performance VPS platform. The maintenance is scheduled for September 28th, 2021. We will hot migrate some VPS'es to other hypervisors.

    Expected impact: No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

Outage in Rack 6 SmartDC
  • Resolved
    Resolved

    Issue has been resolved!

  • Monitoring
    Monitoring

    We have connected all servers to our backup switch everything should working as expected. If you experience any issues, please contact us at support@snel.com

  • Identified
    Identified

    Primary rack switch has a failure. Currently we're working on re-attaching servers to the backup switch.

  • Investigating
    Investigating

    At 14.50 we received reports of an outage in Rack 6 at SmartDC. We are currently investigating this incident. Some servers are unavailable.

Acronis Cyber Cloud 21.09 release
  • Completed
    September 21, 2021 at 22:30:00
    Completed
    September 21, 2021 at 22:30:00

    Acronis Cyber Cloud has been updated to the latest 21.09 release. All services are up and running now. No additional actions are required.

    Maintenance has completed successfully.

  • Planned
    September 21, 2021 at 18:30:00
    Planned
    September 21, 2021 at 18:30:00

    Acronis Cyber Cloud components will be updated to the latest version. Release notes can be found here

    Expected impact: All Acronis services may become unavailable for up to 2 hour(s) during the activity.

Cloud VPS platform Proxmox + Ceph maintenance
  • Completed
    September 07, 2021 at 21:58:09
    Completed
    September 07, 2021 at 21:58:09

    Maintenance has completed successfully. No downtime has been recorded.

  • In progress
    September 07, 2021 at 21:08:29
    In progress
    September 07, 2021 at 21:08:29

    Maintenance is now in progress.

  • Planned
    September 07, 2021 at 21:00:00
    Planned
    September 07, 2021 at 21:00:00

    We would like to announce a scheduled maintenance for our Cloud VPS platform including our Ceph cluster. The maintenance is scheduled for September 7th, 2021. We will patch all systems and prepare for upgrade to Proxmox 7.

    Expected impact: No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

Aug 2021

Acronis Cyber Cloud Global Router update
  • Completed
    August 31, 2021 at 08:30:00
    Completed
    August 31, 2021 at 08:30:00

    Maintenance has completed successfully.

  • Planned
    August 31, 2021 at 07:00:00
    Planned
    August 31, 2021 at 07:00:00

    Acronis Cloud Team will perform an update of Global Router.

    Expected impact: All Acronis services may become unavailable for up to 5 minutes during the activity.

Acronis Cyber Cloud 21.08 Hotfix 1
  • Completed
    August 27, 2021 at 22:00:00
    Completed
    August 27, 2021 at 22:00:00

    Maintenance has completed successfully.

  • Planned
    August 27, 2021 at 20:00:00
    Planned
    August 27, 2021 at 20:00:00

    Acronis Cyber Cloud components will be updated to the latest version. Release notes can be found here.

    Expected impact: All Acronis services may become unavailable for up to 1 hour(s) during the activity.

Acronis Cyber Cloud 21.08 release
  • Completed
    August 17, 2021 at 21:30:00
    Completed
    August 17, 2021 at 21:30:00

    Maintenance has completed successfully.

  • Planned
    August 17, 2021 at 18:30:00
    Planned
    August 17, 2021 at 18:30:00

    Acronis Cyber Cloud components will be updated to the latest version. Release notes can be found here(https://dl.managed-protection.com/u/baas/rn/21.08/en-US/AcronisCyberCloud_relnotes.htm).

    Expected impact: All Acronis services may become unavailable for up to 2 hours during the activity.

Acronis Cyber Cloud
  • Resolved
    Resolved

    In the night Acronis Backup had an outage that started on 4 August at 23:43 CEST. The issue was resolved on 5 August 02:38 CEST.

    Our support team will go over the failed backups and start those manually. If you have any further questions do not hesitate to contact our support team.

Aug 2021 to Oct 2021

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