Snel.com - Notice history

All systems operational

Operational

SmartDC power network - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Snel.com network infrastructure - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Pure Performance VPS platform - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Cloud VPS platform - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

My.snel.com - client area - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
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Operational

Snel.com authoritative nameservers - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Outgoing mail relay - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Notice history

View current status

Feb 2024

FEB13
Emergency Network Maintenance
CompletedMaintenance2 hours
  • CompletedFebruary 14, 2024 at 00:00:00UTC
    Maintenance has completed successfully
  • In progressFebruary 13, 2024 at 22:00:01UTC
    Maintenance is now in progress
  • PlannedFebruary 13, 2024 at 22:00:00UTC

    On the 13th of February 2024 we will perform emergency network maintenance to restore redundancy on our core routers by enabling the BGP sessions on our 1st router.

    Maintenance start (CET/CEST): 13th February 2024 23:00

    Maintenance end (CET/CEST): 14th February 2024 01:00

    Maintenance duration: 2 hours

    Expected impact: We expect no impact, however last time we had issues which caused downtime on all our services in our Rotterdam location. In the unfortunate event that something unexpected happens our technical support team is standby.

FEB2
Emergency Network Maintenance
CompletedMaintenance1 hour
  • UpdateFebruary 02, 2024 at 09:00:46UTC

    Despite earlier notices this maintenance has been cancelled due to the fact that the release of the targeted firmware was delayed by the vendor. We will schedule a new maintenance window once the targeted firmware has been released by the vendor.

  • CompletedFebruary 02, 2024 at 08:00:00UTC

    Maintenance has completed successfully

  • In progressFebruary 02, 2024 at 07:00:01UTC

    Maintenance is now in progress

  • PlannedFebruary 02, 2024 at 07:00:00UTC

    On the 2nd of February 2024 I3D.net, our network carrier, will perform emergency network maintenance to implement a fix for the root cause of the outages that occurred on December 20th and December 28th by upgrading the firmware for the core routers.

    Maintenance start (CET/CEST): 2nd February 2024 08:00
    Maintenance end (CET/CEST): 2nd February 2024 09:00
    Maintenance duration: 1 hour

    Expected impact: Impact is expected, reduced redundancy and a 15-minute downtime to both IPT services as each router reboots. These sessions will not be down simultaneously. In the unfortunate event that something unexpected happens our technical support team is standby.

Jan 2024

JAN30
Migration webhosting, reseller hosting and performance hosting
CompletedMaintenance7 hours
  • CompletedJanuary 31, 2024 at 05:00:00UTC

    Maintenance has completed successfully

  • In progressJanuary 30, 2024 at 22:00:01UTC

    Maintenance is now in progress

  • PlannedJanuary 30, 2024 at 22:00:00UTC

    We would like to announce a migration for our shared hosting plans webhosting, reseller hosting and performance hosting. The migration will only affect shared hosting plans!

    Maintenance start (CET/CEST): 30th January 2024 23:00 hours
    Maintenance end (CET/CEST): 31th January 2024 06:00 hours
    Maintenance duration: 7 hours

    Expected impact: During the migration your website will be unavailable. For instructions please see the instructions in the sent email. During the maintenance, our support department is available for questions.

JAN11
Emergency Network Maintenance
CompletedMaintenance3 hours
  • CompletedJanuary 11, 2024 at 09:00:00UTC

    Maintenance has completed successfully

  • In progressJanuary 11, 2024 at 06:00:01UTC

    Maintenance is now in progress

  • PlannedJanuary 11, 2024 at 06:00:00UTC

    On the 11th of January 2024 I3D.net, our network carrier, will perform emergency network maintenance to resolve a hardware issue in one of the linecards.

    Maintenance start (CET/CEST): 11th January 2024 07:00
    Maintenance end (CET/CEST): 11th January 2024 10:00
    Maintenance duration: 3 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Dec 2023

Network issues
Resolved8 hours 32 minutes
  • ResolvedUTC
  • MonitoringUTC

    Our Network Infrastructure has become stable but we are limited in terms of services we can provide. This incident is being monitored as the investigation is still ongoing with i3d.net and the other parties involved.

    We appreciate your patience and we will keep you updated on further progress.

  • IdentifiedUTC

    Our engineers are still working on this incident. You might have seen your services restored. Our team is not hands-off yet. No ETR. We appreciate your patience.

  • InvestigatingUTC

    Engineers are on site working with expert level support to resolve this issue. We've seen improvement but continue to work to ensure these issues are completely resolved and prevented from reoccurring.

Outage on all of our services
Resolved4 hours 39 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We have resolved the issue and monitoring our services. If you still experience any issues please contact our support team by email support@snel.com

  • InvestigatingUTC

    The problem is not resolved yet.

  • MonitoringUTC

    All services should be up and running again. If you experieince any remaining issues please let us by contacting our support team at support@snel.com.

  • InvestigatingUTC

    At the moment we are experiencing an outage on all of our services. We are currently investigating this incident. The issue started at 16:11 CET.

DEC19
Network maintenance
CompletedMaintenance1 hour
  • CompletedDecember 19, 2023 at 07:00:00UTC

    Maintenance has completed successfully

  • In progressDecember 19, 2023 at 06:00:01UTC

    Maintenance is now in progress

  • PlannedDecember 19, 2023 at 06:00:00UTC

    On the 19th of December 2023 SmartDC, the datacenter in which our servers are located, will perform a network maintenance. During the maintenance, they will migrate our VLAN gateway to their new Juniper routers.

    Maintenance start (CET/CEST): 19th December 2023 07:00
    Maintenance end (CET/CEST): 19th December 2023 08:00
    Maintenance duration: 1 hours

    Expected impact: During the migration, all services will be fully down. The expected downtime will take 1 or 2 minutes. Our support department will be standby during the maintenance.

DEC5
SmartDC dark site tests Q4
CompletedMaintenance2 hours
  • CompletedDecember 05, 2023 at 09:00:00UTC

    Maintenance has completed successfully

  • In progressDecember 05, 2023 at 07:00:01UTC

    Maintenance is now in progress

  • PlannedDecember 05, 2023 at 07:00:00UTC

    On the 5th of December 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

    Maintenance start (CET/CEST): 5th December 2023 08:00
    Maintenance end (CET/CEST): 5th December 2023 10:00
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

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