Snel.com - Notice history

All systems operational

Operational

SmartDC power network - Operational

99.99% uptime
Feb 2024 · 100.0%Mar · 99.96%Apr · 100.0%

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Feb 2024
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Apr 2024

Snel.com network infrastructure - Operational

99.99% uptime
Feb 2024 · 100.0%Mar · 99.96%Apr · 100.0%

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Feb 2024
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Apr 2024

Pure Performance VPS platform - Operational

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
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Cloud VPS platform - Operational

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
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My.snel.com - client area - Operational

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
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Operational

Snel.com authoritative nameservers - Operational

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
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Apr 2024

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
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Apr 2024

Outgoing mail relay - Operational

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
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Apr 2024

Notice history

View current status

Apr 2024

APR16
Router upgrade
CompletedMaintenance4 hours
  • CompletedApril 16, 2024 at 06:00:00UTC
    Maintenance has completed successfully
  • In progressApril 16, 2024 at 02:00:01UTC
    Maintenance is now in progress
  • PlannedApril 16, 2024 at 02:00:00UTC

    On the 16th of April 2024 I3D.net, our network carrier, will perform upgrade on their routers to improve quality and ensure long-term reliability. 

    Maintenance start (CET/CEST): 16th April 2024 04:00 CEST
    Maintenance end (CET/CEST): 16th April 2024 08:00 CEST
    Maintenance duration: 4 hours

    Expected impact: No impact expected but there will be reduced redundancy during the maintenance window; routers will be upgraded one at time to ensure minimum impact. In the unfortunate event that something unexpected happens our technical support team is standby.

Mar 2024

Partial outage on Pure Performance platform
ResolvedPartial outage11 minutes
  • ResolvedUTC

    This incident has been resolved.

    Incident end: 27/03/2024 13:51 CET

  • InvestigatingUTC

    We are encountering an issue with one of our hypervisors on our Pure Performance platform (purehv07).

    Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

    Incident start: 27/03/2024 13:35 CET

    Impact: Partial outage on Pure Performance platform

Outage Rack 19
ResolvedPartial outage54 minutes
  • ResolvedUTC

    Root cause: a defective PSU in one of the servers resulted in the circuit breaker to cut the power.

    We have disconnected this PSU permanently.

    We have disconnected all other devices from the power network and reset the tripped breaker at 15:56. After this time we started connecting all devices again. At 16:08 the last of the monitored devices was online again.

  • InvestigatingUTC

    We are encountering a power outage in rack 19 in SmartDC datacenter. This power outage might result in unavailability of your services.

    Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

    Incident start: 15/03/2024 15:38 CET

    Impact: Rackswitches and servers in racks 19 are down

MAR6
SmartDC UPS Battery Replacement Maintenance
CompletedMaintenance60 hours
  • CompletedMarch 08, 2024 at 18:00:00UTC
    Maintenance has completed successfully
  • In progressMarch 06, 2024 at 06:00:01UTC
    Maintenance is now in progress
  • PlannedMarch 06, 2024 at 06:00:00UTC

    SmartDC will be performing preventative maintenance to replace the UPS batteries in Powerhouse 1 & 2.

    Maintenance start (CET/CEST): 6th March 2024 07:00 CET

    Maintenance end (CET/CEST): 8th March 2024 19:00 CET

    Maintenance duration: 2 days and 12 hours

    Planned downtime: No downtime expected (see below for details)


    Expected impact:

    No impact is expected, but there will be reduced redundancy during the maintenance window. UPS powerhouses will be bypassed one at a time and generator will be synced with power grid to ensure there are no interruptions.

Feb 2024

FEB13
Emergency Network Maintenance
CompletedMaintenance2 hours
  • CompletedFebruary 14, 2024 at 00:00:00UTC
    Maintenance has completed successfully
  • In progressFebruary 13, 2024 at 22:00:01UTC
    Maintenance is now in progress
  • PlannedFebruary 13, 2024 at 22:00:00UTC

    On the 13th of February 2024 we will perform emergency network maintenance to restore redundancy on our core routers by enabling the BGP sessions on our 1st router.

    Maintenance start (CET/CEST): 13th February 2024 23:00

    Maintenance end (CET/CEST): 14th February 2024 01:00

    Maintenance duration: 2 hours

    Expected impact: We expect no impact, however last time we had issues which caused downtime on all our services in our Rotterdam location. In the unfortunate event that something unexpected happens our technical support team is standby.

FEB2
Emergency Network Maintenance
CompletedMaintenance1 hour
  • UpdateFebruary 02, 2024 at 09:00:46UTC

    Despite earlier notices this maintenance has been cancelled due to the fact that the release of the targeted firmware was delayed by the vendor. We will schedule a new maintenance window once the targeted firmware has been released by the vendor.

  • CompletedFebruary 02, 2024 at 08:00:00UTC

    Maintenance has completed successfully

  • In progressFebruary 02, 2024 at 07:00:01UTC

    Maintenance is now in progress

  • PlannedFebruary 02, 2024 at 07:00:00UTC

    On the 2nd of February 2024 I3D.net, our network carrier, will perform emergency network maintenance to implement a fix for the root cause of the outages that occurred on December 20th and December 28th by upgrading the firmware for the core routers.

    Maintenance start (CET/CEST): 2nd February 2024 08:00
    Maintenance end (CET/CEST): 2nd February 2024 09:00
    Maintenance duration: 1 hour

    Expected impact: Impact is expected, reduced redundancy and a 15-minute downtime to both IPT services as each router reboots. These sessions will not be down simultaneously. In the unfortunate event that something unexpected happens our technical support team is standby.

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