Network issues

Resolved

Operational

Started over 2 years agoDecember 28, 2023Lasted about 9 hoursDecember 28, 202323:28:00December 29, 202308:00:00UTC

Affected

SmartDC, Rotterdam NL

Snel.com network infrastructure

Pure Performance VPS platform

Cloud VPS platform

My.snel.com - client area

Global

Updates

Resolved
December 29, 2023 at 08:00:00UTC
Resolved
December 29, 2023 at 08:00:00UTC
Monitoring
December 29, 2023 at 07:22:17UTC
Monitoring
December 29, 2023 at 07:22:17UTC
Our Network Infrastructure has become stable but we are limited in terms of services we can provide. This incident is being monitored as the investigation is still ongoing with i3d.net and the other parties involved.

We appreciate your patience and we will keep you updated on further progress.
Identified
December 29, 2023 at 01:46:52UTC
Identified
December 29, 2023 at 01:46:52UTC
Our engineers are still working on this incident. You might have seen your services restored. Our team is not hands-off yet. No ETR. We appreciate your patience.
Investigating
December 28, 2023 at 23:28:00UTC
Investigating
December 28, 2023 at 23:28:00UTC
Engineers are on site working with expert level support to resolve this issue. We've seen improvement but continue to work to ensure these issues are completely resolved and prevented from reoccurring.

Snel.com - Network issues – Incident details