Snel.com - Notice history

All systems operational

SmartDC, Rotterdam NL
Operational

SmartDC power network - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2023
Nov 2023
Dec 2023

Snel.com network infrastructure - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2023
Nov 2023
Dec 2023

Pure Performance VPS platform - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2023
Nov 2023
Dec 2023

Cloud VPS platform - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2023
Nov 2023
Dec 2023

My.snel.com - client area - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2023
Nov 2023
Dec 2023
Global
Operational

Snel.com authoritative nameservers - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2023
Nov 2023
Dec 2023

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2023
Nov 2023
Dec 2023

Outgoing mail relay - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2023
Nov 2023
Dec 2023

Notice history

Dec 2023

Network issues
  • Resolved
    Resolved
  • Monitoring
    Monitoring

    Our Network Infrastructure has become stable but we are limited in terms of services we can provide. This incident is being monitored as the investigation is still ongoing with i3d.net and the other parties involved.

    We appreciate your patience and we will keep you updated on further progress.

  • Identified
    Identified

    Our engineers are still working on this incident. You might have seen your services restored. Our team is not hands-off yet. No ETR. We appreciate your patience.

  • Investigating
    Investigating

    Engineers are on site working with expert level support to resolve this issue. We've seen improvement but continue to work to ensure these issues are completely resolved and prevented from reoccurring.

Outage on all of our services
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have resolved the issue and monitoring our services. If you still experience any issues please contact our support team by email support@snel.com

  • Investigating
    Investigating

    The problem is not resolved yet.

  • Monitoring
    Monitoring

    All services should be up and running again. If you experieince any remaining issues please let us by contacting our support team at support@snel.com.

  • Investigating
    Investigating

    At the moment we are experiencing an outage on all of our services. We are currently investigating this incident. The issue started at 16:11 CET.

Network maintenance
  • Completed
    December 19, 2023 at 07:00:00
    Completed
    December 19, 2023 at 07:00:00

    Maintenance has completed successfully

  • In progress
    December 19, 2023 at 06:00:01
    In progress
    December 19, 2023 at 06:00:01

    Maintenance is now in progress

  • Planned
    December 19, 2023 at 06:00:00
    Planned
    December 19, 2023 at 06:00:00

    On the 19th of December 2023 SmartDC, the datacenter in which our servers are located, will perform a network maintenance. During the maintenance, they will migrate our VLAN gateway to their new Juniper routers.

    Maintenance start (CET/CEST): 19th December 2023 07:00
    Maintenance end (CET/CEST): 19th December 2023 08:00
    Maintenance duration: 1 hours

    Expected impact: During the migration, all services will be fully down. The expected downtime will take 1 or 2 minutes. Our support department will be standby during the maintenance.

SmartDC dark site tests Q4
  • Completed
    December 05, 2023 at 09:00:00
    Completed
    December 05, 2023 at 09:00:00

    Maintenance has completed successfully

  • In progress
    December 05, 2023 at 07:00:01
    In progress
    December 05, 2023 at 07:00:01

    Maintenance is now in progress

  • Planned
    December 05, 2023 at 07:00:00
    Planned
    December 05, 2023 at 07:00:00

    On the 5th of December 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

    Maintenance start (CET/CEST): 5th December 2023 08:00
    Maintenance end (CET/CEST): 5th December 2023 10:00
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Nov 2023

Emergency Maintenance SmartDC Heat Pump Maintenance
  • Completed
    November 29, 2023 at 16:00:00
    Completed
    November 29, 2023 at 16:00:00

    Maintenance has completed successfully

  • In progress
    November 29, 2023 at 06:00:01
    In progress
    November 29, 2023 at 06:00:01

    Maintenance is now in progress

  • Planned
    November 29, 2023 at 06:00:00
    Planned
    November 29, 2023 at 06:00:00

    On the 29th of November 2023 SmartDC, the datacenter in which our servers are located, will perform emergency maintenance. A leakage near one of the heat pumps needs to be addressed, and a problem with switching between the pumps will be fixed as well.

    Maintenance start (CET/CEST): 29th November 2023 07:00
    Maintenance end (CET/CEST): 29th November 2023 17:00
    Maintenance duration: 10 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

SmartDC on-load tests Q4
  • Completed
    November 07, 2023 at 09:00:00
    Completed
    November 07, 2023 at 09:00:00

    Maintenance has completed successfully

  • In progress
    November 07, 2023 at 07:00:01
    In progress
    November 07, 2023 at 07:00:01

    Maintenance is now in progress

  • Planned
    November 07, 2023 at 07:00:00
    Planned
    November 07, 2023 at 07:00:00

    On the 7th of November 2023 SmartDC, the datacenter in which our servers are located, will perform a generator on-load test.

    Maintenance start (CET/CEST): 7th November 2023 08:00 hours
    **Maintenance end ** (CET/CEST): 7th November 2023 10:00 hours
    Maintenance duration 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Oct 2023

Outage Rack 8
  • Resolved
    Resolved

    All the servers should be up and running now. If you still experience any issue please let us know by contacting our support by phone or sending an email to support@snel.com.

  • Identified
    Identified

    We have found the cause of the issue: a defective PSU in one of the servers resulted in a blown fuse.

  • Monitoring
    Monitoring

    After removing the server with the faulty PSU we booted every server starting from 23:10. All the servers were up and running at 23:23.

  • Investigating
    Investigating

    We are encountering a power outage in rack 08 in SmartDC datacenter. This power outage might result in unavailability of your services.

    Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

    Incident start: 31/10/2023 22:18 CET
    Impact: Rackswitches and servers in racks 08 are down

SmartDC off-load test Q4
  • Completed
    October 03, 2023 at 08:00:00
    Completed
    October 03, 2023 at 08:00:00

    Maintenance has completed successfully

  • In progress
    October 03, 2023 at 06:00:01
    In progress
    October 03, 2023 at 06:00:01

    Maintenance is now in progress

  • Planned
    October 03, 2023 at 06:00:00
    Planned
    October 03, 2023 at 06:00:00

    On the 3rd of October 2023 SmartDC, the datacenter in which our servers are located, will perform a off-load test.

    Maintenance start (CET/CEST): 3rd October 2023 08:00
    Maintenance end (CET/CEST): 3rd October 2023 10:00
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Oct 2023 to Dec 2023

Next