Outage Rack 19 - Incident details - Snel.com - Status

Outage Rack 19

Resolved

Partial outage

Started over 2 years agoMarch 15, 2024Lasted about 1 hourMarch 15, 202414:38:0015:32:13UTC

Affected

SmartDC, Rotterdam NL

SmartDC power network

Snel.com network infrastructure

Updates

Resolved
March 15, 2024 at 15:32:13UTC
Resolved
March 15, 2024 at 15:32:13UTC
Root cause: a defective PSU in one of the servers resulted in the circuit breaker to cut the power.
We have disconnected this PSU permanently.
We have disconnected all other devices from the power network and reset the tripped breaker at 15:56. After this time we started connecting all devices again. At 16:08 the last of the monitored devices was online again.
Investigating
March 15, 2024 at 14:38:00UTC
Investigating
March 15, 2024 at 14:38:00UTC
We are encountering a power outage in rack 19 in SmartDC datacenter. This power outage might result in unavailability of your services.
Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.
Incident start: 15/03/2024 15:38 CET
Impact: Rackswitches and servers in racks 19 are down