Notice history

Operational

Sep 2023

Oct 2023

Nov 2023

Sep 2023

Oct 2023

Nov 2023

Sep 2023

Oct 2023

Nov 2023

Sep 2023

Oct 2023

Nov 2023

Sep 2023

Oct 2023

Nov 2023

Operational

Sep 2023

Oct 2023

Nov 2023

Sep 2023

Oct 2023

Nov 2023

Sep 2023

Oct 2023

Nov 2023

Completed
November 29, 2023 at 16:00:00
Completed
November 29, 2023 at 16:00:00
Maintenance has completed successfully
In progress
November 29, 2023 at 06:00:01
In progress
November 29, 2023 at 06:00:01
Maintenance is now in progress
Planned
November 29, 2023 at 06:00:00
Planned
November 29, 2023 at 06:00:00
On the 29th of November 2023 SmartDC, the datacenter in which our servers are located, will perform emergency maintenance. A leakage near one of the heat pumps needs to be addressed, and a problem with switching between the pumps will be fixed as well.

Maintenance start (CET/CEST): 29th November 2023 07:00
Maintenance end (CET/CEST): 29th November 2023 17:00
Maintenance duration: 10 hours

Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Completed
November 07, 2023 at 09:00:00
Completed
November 07, 2023 at 09:00:00
Maintenance has completed successfully
In progress
November 07, 2023 at 07:00:01
In progress
November 07, 2023 at 07:00:01
Maintenance is now in progress
Planned
November 07, 2023 at 07:00:00
Planned
November 07, 2023 at 07:00:00
On the 7th of November 2023 SmartDC, the datacenter in which our servers are located, will perform a generator on-load test.

Maintenance start (CET/CEST): 7th November 2023 08:00 hours
**Maintenance end ** (CET/CEST): 7th November 2023 10:00 hours
Maintenance duration 2 hours

Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Resolved
October 31, 2023 at 23:57:10
Resolved
October 31, 2023 at 23:57:10
All the servers should be up and running now. If you still experience any issue please let us know by contacting our support by phone or sending an email to support@snel.com.
Monitoring
October 31, 2023 at 22:10:00
Monitoring
October 31, 2023 at 22:10:00
After removing the server with the faulty PSU we booted every server starting from 23:10. All the servers were up and running at 23:23.
Identified
October 31, 2023 at 22:10:00
Identified
October 31, 2023 at 22:10:00
We have found the cause of the issue: a defective PSU in one of the servers resulted in a blown fuse.
Investigating
October 31, 2023 at 21:18:00
Investigating
October 31, 2023 at 21:18:00
We are encountering a power outage in rack 08 in SmartDC datacenter. This power outage might result in unavailability of your services.

Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

Incident start: 31/10/2023 22:18 CET
Impact: Rackswitches and servers in racks 08 are down

Completed
October 03, 2023 at 08:00:00
Completed
October 03, 2023 at 08:00:00
Maintenance has completed successfully
In progress
October 03, 2023 at 06:00:01
In progress
October 03, 2023 at 06:00:01
Maintenance is now in progress
Planned
October 03, 2023 at 06:00:00
Planned
October 03, 2023 at 06:00:00
On the 3rd of October 2023 SmartDC, the datacenter in which our servers are located, will perform a off-load test.

Maintenance start (CET/CEST): 3rd October 2023 08:00
Maintenance end (CET/CEST): 3rd October 2023 10:00
Maintenance duration: 2 hours

Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Completed
September 12, 2023 at 22:30:55
Completed
September 12, 2023 at 22:30:55
Maintenance has completed successfully. All services have resumed normal operations.
In progress
September 12, 2023 at 21:00:01
In progress
September 12, 2023 at 21:00:01
Maintenance is now in progress
Planned
September 12, 2023 at 21:00:00
Planned
September 12, 2023 at 21:00:00
On the 12th of September 2023 we will perform an update on our Cloud VPS Platform. During the maintenance all VMs will be turned off to apply the new changes.

Maintenance start (CET/CEST): 12th September 2023 23:00
Maintenance end (CET/CEST): 13th September 2023 06:00
Maintenance duration: 7 hours

Expected impact: During the maintenance all VPS'es on our Cloud VPS platform will be shutdown and unavailable. We expect a downtime of 30 minutes. In addition the client area (my.snel.com) will also be unavailable. In the unfortunate event that something unexpected happens our technical support team is standby.

Completed
September 05, 2023 at 08:00:00
Completed
September 05, 2023 at 08:00:00
Maintenance has completed successfully
In progress
September 05, 2023 at 06:00:01
In progress
September 05, 2023 at 06:00:01
Maintenance is now in progress
Planned
September 05, 2023 at 06:00:00
Planned
September 05, 2023 at 06:00:00
On the 5th of September 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

Maintenance start (CET/CEST): 5th September 2023 08:00
Maintenance end (CET/CEST): 5th September 2023 10:00
Maintenance duration: 2 hours

Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Sep 2023 to Nov 2023

Snel.com - Notice history