All systems operational

SmartDC, Rotterdam NL
Operational

SmartDC power network

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Snel.com network infrastructure

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Pure Performance VPS platform

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Cloud VPS platform

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

My.snel.com - client area

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Global
Operational

Snel.com authoritative nameservers

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Acronis Cyber Backup Cloud - Frankfurt DE

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Outgoing mail relay

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Notice history

Feb 2024

Emergency Network Maintenance
  • Completed
    February 14, 2024 at 00:00:00
    Completed
    February 14, 2024 at 00:00:00
    Maintenance has completed successfully
  • In progress
    February 13, 2024 at 22:00:01
    In progress
    February 13, 2024 at 22:00:01
    Maintenance is now in progress
  • Planned
    February 13, 2024 at 22:00:00
    Planned
    February 13, 2024 at 22:00:00

    On the 13th of February 2024 we will perform emergency network maintenance to restore redundancy on our core routers by enabling the BGP sessions on our 1st router.

    Maintenance start (CET/CEST): 13th February 2024 23:00

    Maintenance end (CET/CEST): 14th February 2024 01:00

    Maintenance duration: 2 hours

    Expected impact: We expect no impact, however last time we had issues which caused downtime on all our services in our Rotterdam location. In the unfortunate event that something unexpected happens our technical support team is standby.

Emergency Network Maintenance
  • Update
    February 02, 2024 at 09:00:46
    Completed
    February 02, 2024 at 09:00:46

    Despite earlier notices this maintenance has been cancelled due to the fact that the release of the targeted firmware was delayed by the vendor. We will schedule a new maintenance window once the targeted firmware has been released by the vendor.

  • Completed
    February 02, 2024 at 08:00:00
    Completed
    February 02, 2024 at 08:00:00

    Maintenance has completed successfully

  • In progress
    February 02, 2024 at 07:00:01
    In progress
    February 02, 2024 at 07:00:01

    Maintenance is now in progress

  • Planned
    February 02, 2024 at 07:00:00
    Planned
    February 02, 2024 at 07:00:00

    On the 2nd of February 2024 I3D.net, our network carrier, will perform emergency network maintenance to implement a fix for the root cause of the outages that occurred on December 20th and December 28th by upgrading the firmware for the core routers.

    Maintenance start (CET/CEST): 2nd February 2024 08:00
    Maintenance end (CET/CEST): 2nd February 2024 09:00
    Maintenance duration: 1 hour

    Expected impact: Impact is expected, reduced redundancy and a 15-minute downtime to both IPT services as each router reboots. These sessions will not be down simultaneously. In the unfortunate event that something unexpected happens our technical support team is standby.

Jan 2024

Migration webhosting, reseller hosting and performance hosting
  • Completed
    January 31, 2024 at 05:00:00
    Completed
    January 31, 2024 at 05:00:00

    Maintenance has completed successfully

  • In progress
    January 30, 2024 at 22:00:01
    In progress
    January 30, 2024 at 22:00:01

    Maintenance is now in progress

  • Planned
    January 30, 2024 at 22:00:00
    Planned
    January 30, 2024 at 22:00:00

    We would like to announce a migration for our shared hosting plans webhosting, reseller hosting and performance hosting. The migration will only affect shared hosting plans!

    Maintenance start (CET/CEST): 30th January 2024 23:00 hours
    Maintenance end (CET/CEST): 31th January 2024 06:00 hours
    Maintenance duration: 7 hours

    Expected impact: During the migration your website will be unavailable. For instructions please see the instructions in the sent email. During the maintenance, our support department is available for questions.

Emergency Network Maintenance
  • Completed
    January 11, 2024 at 09:00:00
    Completed
    January 11, 2024 at 09:00:00

    Maintenance has completed successfully

  • In progress
    January 11, 2024 at 06:00:01
    In progress
    January 11, 2024 at 06:00:01

    Maintenance is now in progress

  • Planned
    January 11, 2024 at 06:00:00
    Planned
    January 11, 2024 at 06:00:00

    On the 11th of January 2024 I3D.net, our network carrier, will perform emergency network maintenance to resolve a hardware issue in one of the linecards.

    Maintenance start (CET/CEST): 11th January 2024 07:00
    Maintenance end (CET/CEST): 11th January 2024 10:00
    Maintenance duration: 3 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Dec 2023

Network issues
  • Resolved
    Resolved
  • Monitoring
    Monitoring

    Our Network Infrastructure has become stable but we are limited in terms of services we can provide. This incident is being monitored as the investigation is still ongoing with i3d.net and the other parties involved.

    We appreciate your patience and we will keep you updated on further progress.

  • Identified
    Identified

    Our engineers are still working on this incident. You might have seen your services restored. Our team is not hands-off yet. No ETR. We appreciate your patience.

  • Investigating
    Investigating

    Engineers are on site working with expert level support to resolve this issue. We've seen improvement but continue to work to ensure these issues are completely resolved and prevented from reoccurring.

Outage on all of our services
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have resolved the issue and monitoring our services. If you still experience any issues please contact our support team by email support@snel.com

  • Investigating
    Investigating

    The problem is not resolved yet.

  • Monitoring
    Monitoring

    All services should be up and running again. If you experieince any remaining issues please let us by contacting our support team at support@snel.com.

  • Investigating
    Investigating

    At the moment we are experiencing an outage on all of our services. We are currently investigating this incident. The issue started at 16:11 CET.

Network maintenance
  • Completed
    December 19, 2023 at 07:00:00
    Completed
    December 19, 2023 at 07:00:00

    Maintenance has completed successfully

  • In progress
    December 19, 2023 at 06:00:01
    In progress
    December 19, 2023 at 06:00:01

    Maintenance is now in progress

  • Planned
    December 19, 2023 at 06:00:00
    Planned
    December 19, 2023 at 06:00:00

    On the 19th of December 2023 SmartDC, the datacenter in which our servers are located, will perform a network maintenance. During the maintenance, they will migrate our VLAN gateway to their new Juniper routers.

    Maintenance start (CET/CEST): 19th December 2023 07:00
    Maintenance end (CET/CEST): 19th December 2023 08:00
    Maintenance duration: 1 hours

    Expected impact: During the migration, all services will be fully down. The expected downtime will take 1 or 2 minutes. Our support department will be standby during the maintenance.

SmartDC dark site tests Q4
  • Completed
    December 05, 2023 at 09:00:00
    Completed
    December 05, 2023 at 09:00:00

    Maintenance has completed successfully

  • In progress
    December 05, 2023 at 07:00:01
    In progress
    December 05, 2023 at 07:00:01

    Maintenance is now in progress

  • Planned
    December 05, 2023 at 07:00:00
    Planned
    December 05, 2023 at 07:00:00

    On the 5th of December 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

    Maintenance start (CET/CEST): 5th December 2023 08:00
    Maintenance end (CET/CEST): 5th December 2023 10:00
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Dec 2023 to Feb 2024