Snel.com - Notice history

All systems operational

Operational

SmartDC power network - Operational

100% - uptime
Aug 2024 · 99.94%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Snel.com network infrastructure - Operational

100% - uptime
Aug 2024 · 99.94%Sep · 100.0%Oct · 99.94%

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Aug 2024
Sep 2024
Oct 2024

Pure Performance VPS platform - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Cloud VPS platform - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

My.snel.com - client area - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024
Operational

Snel.com authoritative nameservers - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Outgoing mail relay - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Notice history

Oct 2024

Packet loss
  • Resolved
    Resolved

    On friday 11th of October 2024 we experienced packet loss in our network in SmartDC.


    Incident start (CET/CEST): 11th October 2024 17:36 CEST

    Incident end (CET/CEST): 11th October 2024 17:57 CEST

    Currently the situation is stable. This incident is being monitored as the investigation is still ongoing. If you still experience issues or need more information about this incident please contact us at support@snel.com.

  • Investigating
    Investigating

    We're experiencing packet-loss in our network, currently our engineers are investigating this incident.

Sep 2024

No notices reported this month

Aug 2024

Power outage in Rack 1
  • Resolved
    Resolved

    Root cause: a defective PSU in one of the servers resulted in the circuit breaker to cut the power.

    We have disconnected this PSU permanently.

    We have disconnected all other devices from the power network and reset the tripped breaker at 05:30. After this time we started connecting all devices again. At 05:37 the last of the monitored devices was online again.

  • Investigating
    Investigating

    We are encountering a power outage in rack 1 in SmartDC datacenter. This power outage might result in unavailability of your services.


    Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

    Incident start: 12/08/2024 04:03 CEST

    Impact: Rackswitches and servers in rack 1 are down

Aug 2024 to Oct 2024

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