Snel.com - Notice history

All systems operational

Operational

SmartDC power network - Operational

100% - uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Snel.com network infrastructure - Operational

100% - uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Pure Performance VPS platform - Operational

100% - uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Cloud VPS platform - Operational

100% - uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 99.82%

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Jun 2022
Jul 2022
Aug 2022

My.snel.com - client area - Operational

100% - uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022
Operational

Snel.com authoritative nameservers - Operational

100% - uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100% - uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Outgoing mail relay - Operational

100% - uptime
Jun 2022 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Notice history

Aug 2022

Maintenance Cloud VPS
  • Completed
    August 24, 2022 at 04:00:00
    Completed
    August 24, 2022 at 04:00:00

    Maintenance has completed successfully

  • In progress
    August 23, 2022 at 21:00:01
    In progress
    August 23, 2022 at 21:00:01

    Maintenance is now in progress

  • Planned
    August 23, 2022 at 21:00:00
    Planned
    August 23, 2022 at 21:00:00

    We would like to announce maintenance for 23rd August 2022. During the maintenance, add a new hypervisor to our cluster.

    Maintenance start (CET/CEST): 23rd August 2022 23:00 Maintenance end (CET/CEST): 24th August 2022 06:00 Maintenance duration: 7 hours

    Expected impact: No downtime is expected. We will monitor the availability of all VPS’es and we will take necessary actions when needed.

Emergency maintenance Cloud VPS platform
  • Completed
    August 22, 2022 at 21:21:40
    Completed
    August 22, 2022 at 21:21:40

    We have collected all information necessary for our vendor to proceed with debugging the failover issue. Unfortunately we haven't been able to restore the redundancy yet. We're working closely with our vendor to resolve this as soon as possible.

    No downtime has been recorded.

  • Planned
    August 22, 2022 at 21:00:00
    Planned
    August 22, 2022 at 21:00:00

    We would like to announce emergency maintenance for tonight 22nd August 2022. One of our storage controllers was replaced recently. During this replacement we encountered issues with the failover settings, we will correct these settings. Currently we're running in a degraded redundancy for our storage cluster.

    Maintenance start (CET/CEST): 22nd August 2022 2022 23:00 Maintenance end (CET/CEST): 23rd August 2022 2022 02:00 Maintenance duration: 3 hours

    Expected impact: During this maintenance NFS might be unavailable for a short period of time. This might freeze all VM's on our Cloud VPS platform but normally all operations should resume automatically.

Emergency maintenance Cloud VPS platform
  • Completed
    August 05, 2022 at 22:09:34
    Completed
    August 05, 2022 at 22:09:34

    Unfortunately we received an error while configuring failover. Failover has not been enabled and we've sent information to our vendor. For tonight the maintenance is finished. We will create a new maintenance as soon as we know how to proceed.

    No outage has been recorded.

  • In progress
    August 05, 2022 at 21:00:01
    In progress
    August 05, 2022 at 21:00:01

    Maintenance is now in progress

  • Planned
    August 05, 2022 at 21:00:00
    Planned
    August 05, 2022 at 21:00:00

    We would like to announce emergency maintenance for tonight 5th August 2022. One of our storage controllers was replaced recently. During this replacement we encountered issues with the failover settings, we will correct these settings. Currently we're running in a degraded redundancy for our storage cluster.

    Maintenance start (CET/CEST): 5th August 2022 2022 23:00 Maintenance end (CET/CEST): 6th August 2022 2022 02:00 Maintenance duration: 3 hours

    Expected impact: During this maintenance NFS might be unavailable for a short period of time. This might freeze all VM's on our Cloud VPS platform but normally all operations should resume automatically.

Outage on hv01.snel.com
  • Resolved
    Resolved

    We have moved all VM's to a new hypervisor and removed hv01.snel.com from our cluster.

  • Identified
    Identified

    Staring 12:19 we received alerts about VM's on hv01.snel.com going down. Upon inspecting the logs it came to our attention that the system registered a power off event by a power key press. Soon after we started hv01.snel.com again and started restoring all VM's. Around 13:09 last VM's were started.

    inspecting the System Event Logs did not yield any reason why this has happened. Since no one was near the rack in which hv01.snel.com is located we know for sure the power key has not been pressed physically. We suspect there is an issue with the button on this server.

    We will move all VM's on this node to another node immediately and remove this node from our cluster permanently. Preparations have begun and we will update once we have finished all activities regarding this issue.

Jul 2022

Outage on Cloud VPS and Pure Performance Platform
  • Update
    Update

    All VM's should be working fine now. If you still encounter issues please contact support@snel.com. Once we have more information we will update this incident.

  • Monitoring
    Monitoring

    VM's are coming back online gradually.

  • Investigating
    Investigating

    At 01:17 we detected that all our hypervisors and our storage platform in rack 12 are down. We are currently investigating this incident.

  • Resolved
    Resolved

    We just resolved the issue!

SmartDC off-load test Q3
  • Update
    July 05, 2022 at 08:00:00
    Completed
    July 05, 2022 at 08:00:00

    Maintenance has completed successfully

  • Completed
    July 05, 2022 at 08:00:00
    Completed
    July 05, 2022 at 08:00:00

    Maintenance has completed successfully

  • In progress
    July 05, 2022 at 06:00:01
    In progress
    July 05, 2022 at 06:00:01

    Maintenance is now in progress

  • Planned
    July 05, 2022 at 06:00:00
    Planned
    July 05, 2022 at 06:00:00

    On the 5th of July 2022 SmartDC, the datacenter in which our servers are located, will perform a off-load test.

    Maintenance start (CET/CEST): 5th April 2022 08:00 hours **Maintenance end ** (CET/CEST): 5th April 2022 10:00 hours Maintenance duration 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Jun 2022

Outage Rack 9
  • Update
    Update

    The issue was caused by a misconfiguration on the switch. We did a rollback which resolved the issue.

    If you are still experiencing issues please contact our support team.

  • Resolved
    Resolved

    Earlier today we had an outage in Rack 9. We are investigating the issue.

SmartDC dark site tests Q2
  • Completed
    June 07, 2022 at 08:00:00
    Completed
    June 07, 2022 at 08:00:00

    Maintenance has completed successfully

  • In progress
    June 07, 2022 at 06:00:01
    In progress
    June 07, 2022 at 06:00:01

    Maintenance is now in progress

  • Planned
    June 07, 2022 at 06:00:00
    Planned
    June 07, 2022 at 06:00:00

    On the 7th of June 2022 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Outage on all our services
  • Resolved
    Resolved

    The situation is stable. While we're still awaiting the results of the root cause analysis and a structural solution we will, together with our vendors, monitor the connectivity so we can act accordingly in the unlikely case the issue reoccurs.

    This incident has been registered internally and will be followed up internally to prevent this issue from reoccurring in the future.

  • Identified
    Identified

    Our network carrier i3d.net has issues on their network. They are investigating this issue, due to the current network incident users may experience increased latency or a loss of service.

  • Investigating
    Investigating

    At the moment we are experiencing an outage on all of our services. We are currently investigating this incident. The issue started at 15:21 CEST.

Jun 2022 to Aug 2022

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