Snel.com - Notice history

All systems operational

Operational

SmartDC power network - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Snel.com network infrastructure - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Pure Performance VPS platform - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Cloud VPS platform - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

My.snel.com - client area - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023
Operational

Snel.com authoritative nameservers - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Outgoing mail relay - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Notice history

View current status

May 2023

Partial outage on hv07.snel.com
Resolved20 hours 26 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    All VM's are currently back online. If you are still experiencing issues with your VPS please contact support@snel.com.

  • IdentifiedUTC

    Currently the hypervisor is up again, we are investigating this incident.

  • InvestigatingUTC

    We experienced an partical outage on hv07.snel.com which has resulted in some VPS'es to be unavailable.

MAY2
SmartDC on-load tests Q2 2023
CompletedMaintenance2 hours
  • CompletedMay 02, 2023 at 08:00:00UTC

    Maintenance has completed successfully

  • In progressMay 02, 2023 at 06:00:01UTC

    Maintenance is now in progress

  • PlannedMay 02, 2023 at 06:00:00UTC

    On the 2nd of May 2023 SmartDC, the datacenter in which our servers are located, will perform a generator on-load test.

    Maintenance start (CET/CEST): 2nd May 2023 08:00 hours
    Maintenance end (CET/CEST): 2nd May 2023 10:00 hours
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Apr 2023

DDoS attack on our nameservers
Resolved16 hours 15 minutes
  • ResolvedUTC

    Earlier this morning we had applied a fix to mitigate this attack. Since then we are monitoring the situation and everything seems to be working as expected. If you are experiencing some issues please do not hesitate to contact us.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    Currently, we're experiencing a outage on our nameservers due to a DDoS attack. We're investigating the issue and will update this ticket once we have more information.

APR18
Snel.com rack switches software update
CompletedMaintenance12 minutes
  • CompletedApril 18, 2023 at 22:12:58UTC

    Maintenance has completed successfully. Recorded downtime was a couple of minutes per rack.

  • PlannedApril 18, 2023 at 22:00:00UTC

    We would like to announce scheduled maintenance for Snel.com network infrastructure. The maintenance is scheduled for 19 April 2023. Snel.com will update the software on all of their rack switches.

    Maintenance start (CET/CEST): 19 April 2023 00:00 hours
    Maintenance duration: 1 hours

    Expected impact:
    During our tests we saw a downtime of less than 2 minutes due to the reboot. We expect a downtime of 5 minutes per rack at most.

  • In progressApril 18, 2023 at 21:59:51UTC

    Maintenance is now in progress.

APR4
SmartDC off-load test Q2
CompletedMaintenance2 hours
  • CompletedApril 04, 2023 at 07:00:00UTC

    Maintenance has completed successfully

  • In progressApril 04, 2023 at 05:00:01UTC

    Maintenance is now in progress

  • PlannedApril 04, 2023 at 05:00:00UTC

    On the 4th of April 2023 SmartDC, the datacenter in which our servers are located, will perform a off-load test.

    Maintenance start (CET/CEST): 4th April 2023 07:00
    Maintenance end (CET/CEST): 4th April 2023 09:00
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Mar 2023

MAR7
SmartDC dark site tests Q1
CompletedMaintenance2 hours
  • CompletedMarch 07, 2023 at 20:00:00UTC

    Maintenance has completed successfully

  • In progressMarch 07, 2023 at 18:00:01UTC

    Maintenance is now in progress

  • PlannedMarch 07, 2023 at 18:00:00UTC

    On the 7th of March 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

    Maintenance start (CET/CEST): 7th March 2023 07:00
    Maintenance end (CET/CEST): 7th March 2023 09:00
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

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