Snel.com - Notice history

We had a problem with the switch in Rack 19 which resulted in outage in part of our network. The outage has been resolved by rebooting the switch, we are investigating the reason why this happened.

We would like to announce a scheduled maintenance for hypervisor 4 on our Cloud VPS platform. The maintenance is scheduled for April 11, 2018. On March 28, 2018 we finished the Spectre and Meltdown firmware patches, but it came to our attention that one patch was not installed correctly. So during this maintenance we will ran a firmware update for hypervisor 4.

We will mail our customers who are affected by this maintenance directly.

Expected impact During the maintenance we have to shutdown all Cloud VPS on HV04 on our Cloud VPS platform which will be unavailable for 15-30 minutes. This means that your Cloud VPS will be unavailable during this time and you can not perform any action through the control panel.We will monitor the availability of your Cloud VPS after the maintenance.

You can follow the status of this maintenance via our NOC page. Our support team will be available during maintenance and can be reached by sending an e-mail to support@snel.com. If you have any questions please feel free to ask.

FIXED: Currently we experience some issues with our Control-Panel server. This does not affect the availability of the virtual servers but does affect reinstalls and backups.

Last week March 17 we finished our upgrade from CentOS 6 to CentOS 7 including the BIOS patch for Spectre and Meltdown. At the time we upgraded our Control Panel to CentOS 7 the BIOS patch for Spectre and Meltdown was not released yet and therefore not installed on our Control Panel server. So during this maintenance, we will run a BIOS patch on our Control Panel server.

Maintenance start: 28/03/2018 00:00 CET Maintenance end: 28/03/2017 06:00 CET

Expected impact This maintenance should not affect the availability of our Cloud VPS platform. Your VPS will be hot-migrated to another hypervisor and should remain available during the maintenance. However, we have experienced a bug during earlier maintenance which affected the availability after hot-migrations of some VPS'es. Due to this, we will monitor the availability of the VPS'es during and after the hot-migrations and we will take necessary actions when needed. These may include a reboot of your VPS.

March 28, 2018 00:30 BIOS firmware upgrade started March 28, 2018 00:34 Server reboot started March 28, 2018 00:42 BIOS upgrade finished and server is up and running again

We will do a content balance on our hypervisors this includes an hot-migrate for some VMs in order to distribute the VMs equally between the hypervisors.

Maintenance start: 28/03/2018 00:00 CET Maintenance end: 28/03/2017 06:00 CET

Expected impact This maintenance should not affect the availability of our Cloud VPS platform. Your VPS will be hot-migrated to another hypervisor and should remain available during the maintenance. However, we have experienced a bug during earlier maintenance which affected the availability after hot-migrations of some VPS'es. Due to this, we will monitor the availability of the VPS'es during and after the hot-migrations and we will take necessary actions when needed. These may include a reboot of your VPS.

March 28, 2018 00:00 Rebalance started March 28, 2018 00:30 Hypervisor rebalance finished