Snel.com - Notice history

We are encountering a power outage in rack 05 in SmartDC datacenter. This power outage might result in unavailability of your services.

Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

Update: As of 10.32 the outage has been fixed, we're investigating the cause of this incident. Update: There was a short outage of 11:19 - 11:20 Update: as of 11:10 OUr engineers are using thermal cameras to check if there is a hardware failure in the rack. Update 2nd November 2018 13:58 CET: During investigating we have noticed a new power outage in Rack 5 started at 2nd November 2018 10:28 - 10:32 CET. Unfortunately, we couldn't find the faulty hardware as easy as in Rack 1. After this second outage in Rack 5, our engineers on-site decided to divide the servers of Rack 5 into two separate groups to eliminate possible hardware and other causes which can lead to power outages.

Again we checked if we exceeded our maximum power consumption of 25 Ampere in this group, but this was not the case. Our engineers started to use thermal cameras to find possible hardware failures but nothing unusual was measured. We are still investigating this issue and new power outages might happen again. Our power supplier reported that there might be issues on the circuit breaker. To eliminate this possible issue they have to switch the power from rack 5 to another power source.

Once we have more information we will keep you updated.

Incident start: 02/11/2018 10:28 CET Incident end: 02/11/2018 10:32 CET Impact: Rackswitches and servers in 05 are down

We are encountering a power outage in rack 01 and rack 05 in SmartDC datacenter. This power outage might result in unavailability of your services.

Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

Update: As of 23:39 the outage has been fixed, we're investigating the cause of this incident. Update 2nd November 2018 13:56 CET: On the 1st of November 2018 around 22:30 CET we experienced a partial power outage in Rack 1. This incident was resolved around 23:39.

Reason of outage: The circuit breaker of the group tripped. We checked maximum power consumption, it didn't exceed 25A. To eliminate hardware failures in Rack 1 we started the servers 1 by 1. During this procedure we found a server whith a faulty power supply. We replaced the server with a new once and all servers are up and running in this rack. During the recovery of the power outage of Rack 1 we experienced a similar situation in Rack 5 which started at 23:31 and was resolved 23:40 CET.

Incident start: 01/11/2018 22:34 CET Incident end: 01/11/2018 23:39 CET Impact: Rackswitches and servers in racks 01 and 05 are down

Earlier today we have had issues with the redundancy on our Cloud Platform switches. Issue has been resolved.

We are investigating the reason why the redundancy failed.

Maintenance start: 20/09/2018 09:39 CEST Maintenance end: 20/09/2018 09:40 CEST Impact: When the switch did failover there was a short downtime between 09:39 and 09:40.

We will be doing emergency maintenance on our Cloud VPS platform due to a bug which has recently been discovered. A patch is available and to apply these patches it is necessary to restart the hypervisors. We will start the emergency maintenance tonight.

Maintenance start: 10/08/2018 23:00 CEST Maintenance end: 14/08/2018 00:00 CEST

Expected impact This maintenance should not affect the availability of our Cloud VPS platform. Your VPS will be hot-migrated to another hypervisor and should remain available during the maintenance. However, we have experienced a bug during earlier maintenance which affected the availability after hot-migrations of some VPS'es. Due to this, we will monitor the availability of the VPS'es during and after the hot-migrations and we will take necessary actions when needed. These may include a reboot of your VPS.

For an overview of all our upcoming maintenance have a look at our NOC page. Our support team will be available during maintenance and can be reached by sending an e-mail to support@snel.com. If you have any questions please feel free to ask.