Snel.com - Notice history

Acronis Disaster Recovery team will update the storage appliance to new version SDI 3.0

Maintenance start: 20/01/2020 08:00 CET Maintenance end: 20/01/2020 13:00 CET Expected impact: Disaster Recovery Cloud, Acronis Files Cloud and Notary may become unavailable during the activity.

On the 28th of April 2018 we experienced an unexpected crash on one of our rack swicthes (S00R19). After investigating the issue with Brocade we have decided to upgrade the firmware on all of our rack switches.

Maintenance start: 30/05/2018 00:00 CEST Maintenance end: 30/05/2017 06:00 CEST Expected impact: All dedicated servers and colocation customers are affected by this maintenance. Our cloud VPS platform is unaffected. During the maintenance every stack of switches will be rebooted which results in loss of connectivity between your server and our switch. The reboot should take no longer than 10 minutes after which the connectivity should be restored.

During the maintenance our support staff will be available to answer e-mails sent to support@snel.com.

00:20 CEST: All rack switches firmware updated and all systems online

On the 10th of December 2019 we will perform an IPMI update on our Hypervisors.

Maintenance start: 2019/12/10 18:00 CET Maintenance start: 2019/12/10 23:00 CET

Expected impact This maintenance should not affect the availability of our Cloud VPS platform. Your VPS will be hot-migrated to another hypervisor and should remain available during the maintenance. However, we have experienced a bug during earlier maintenance which affected the availability after hot-migrations of some VPS'es. Due to this, we will monitor the availability of the VPS'es during and after the hot-migrations and we will take necessary actions when needed. These may include a reboot of your VPS.

During the maintenance, our support staff as SmartDC will be available to answer e-mails sent to support@snel.com.

On the 26th of November 2019 SmartDC, the data center in which our servers are located, will perform a BIOS update to their UPS systems in both powerhouses in Rotterdam.

Maintenance start: 11/26/2019 05:00 CET Maintenance end: 11/10/2018 07:00 CET Expected impact: This maintenance should not affect the availability of services as the generators run NET - PARALLEL. No power failure should occur, a strict protocol has been drawn up for this which excludes all risks step by step.

During the maintenance, our support staff as SmartDC will be available to answer e-mails sent to support@snel.com.

On the 26th of November 2019 SmartDC, the data center in which our servers are located, will perform a BIOS update to their UPS systems in both powerhouses in Rotterdam.

Maintenance start: 11/26/2019 05:00 CET Maintenance end: 11/10/2018 07:00 CET Expected impact: This maintenance should not affect the availability of services as the generators run NET - PARALLEL. No power failure should occur, a strict protocol has been drawn up for this which excludes all risks step by step.

During the maintenance, our support staff as SmartDC will be available to answer e-mails sent to support@snel.com.