All systems operational

SmartDC, Rotterdam NL
Operational

SmartDC power network

99.99% uptime
Feb 2024 · 100.0%Mar · 99.96%Apr · 100.0%
Feb 2024100.0% uptime
Mar 202499.96% uptime
Apr 2024100.0% uptime

Snel.com network infrastructure

99.99% uptime
Feb 2024 · 100.0%Mar · 99.96%Apr · 100.0%
Feb 2024100.0% uptime
Mar 202499.96% uptime
Apr 2024100.0% uptime

Pure Performance VPS platform

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2024100.0% uptime
Mar 2024100.0% uptime
Apr 2024100.0% uptime

Cloud VPS platform

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2024100.0% uptime
Mar 2024100.0% uptime
Apr 2024100.0% uptime

My.snel.com - client area

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2024100.0% uptime
Mar 2024100.0% uptime
Apr 2024100.0% uptime
Global
Operational

Snel.com authoritative nameservers

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2024100.0% uptime
Mar 2024100.0% uptime
Apr 2024100.0% uptime

Acronis Cyber Backup Cloud - Frankfurt DE

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2024100.0% uptime
Mar 2024100.0% uptime
Apr 2024100.0% uptime

Outgoing mail relay

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2024100.0% uptime
Mar 2024100.0% uptime
Apr 2024100.0% uptime

Notice history

Apr 2024

Router upgrade
  • Completed
    April 16, 2024 at 06:00:00
    Completed
    April 16, 2024 at 06:00:00
    Maintenance has completed successfully
  • In progress
    April 16, 2024 at 02:00:01
    In progress
    April 16, 2024 at 02:00:01
    Maintenance is now in progress
  • Planned
    April 16, 2024 at 02:00:00
    Planned
    April 16, 2024 at 02:00:00

    On the 16th of April 2024 I3D.net, our network carrier, will perform upgrade on their routers to improve quality and ensure long-term reliability. 

    Maintenance start (CET/CEST): 16th April 2024 04:00 CEST
    Maintenance end (CET/CEST): 16th April 2024 08:00 CEST
    Maintenance duration: 4 hours

    Expected impact: No impact expected but there will be reduced redundancy during the maintenance window; routers will be upgraded one at time to ensure minimum impact. In the unfortunate event that something unexpected happens our technical support team is standby.

Mar 2024

Partial outage on Pure Performance platform
  • Resolved
    Resolved

    This incident has been resolved.

    Incident end: 27/03/2024 13:51 CET

  • Investigating
    Investigating

    We are encountering an issue with one of our hypervisors on our Pure Performance platform (purehv07).

    Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

    Incident start: 27/03/2024 13:35 CET

    Impact: Partial outage on Pure Performance platform

Outage Rack 19
  • Resolved
    Resolved

    Root cause: a defective PSU in one of the servers resulted in the circuit breaker to cut the power.

    We have disconnected this PSU permanently.

    We have disconnected all other devices from the power network and reset the tripped breaker at 15:56. After this time we started connecting all devices again. At 16:08 the last of the monitored devices was online again.

  • Investigating
    Investigating

    We are encountering a power outage in rack 19 in SmartDC datacenter. This power outage might result in unavailability of your services.

    Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

    Incident start: 15/03/2024 15:38 CET

    Impact: Rackswitches and servers in racks 19 are down

SmartDC UPS Battery Replacement Maintenance
  • Completed
    March 08, 2024 at 18:00:00
    Completed
    March 08, 2024 at 18:00:00
    Maintenance has completed successfully
  • In progress
    March 06, 2024 at 06:00:01
    In progress
    March 06, 2024 at 06:00:01
    Maintenance is now in progress
  • Planned
    March 06, 2024 at 06:00:00
    Planned
    March 06, 2024 at 06:00:00

    SmartDC will be performing preventative maintenance to replace the UPS batteries in Powerhouse 1 & 2.

    Maintenance start (CET/CEST): 6th March 2024 07:00 CET

    Maintenance end (CET/CEST): 8th March 2024 19:00 CET

    Maintenance duration: 2 days and 12 hours

    Planned downtime: No downtime expected (see below for details)


    Expected impact:

    No impact is expected, but there will be reduced redundancy during the maintenance window. UPS powerhouses will be bypassed one at a time and generator will be synced with power grid to ensure there are no interruptions.

Feb 2024

Emergency Network Maintenance
  • Completed
    February 14, 2024 at 00:00:00
    Completed
    February 14, 2024 at 00:00:00
    Maintenance has completed successfully
  • In progress
    February 13, 2024 at 22:00:01
    In progress
    February 13, 2024 at 22:00:01
    Maintenance is now in progress
  • Planned
    February 13, 2024 at 22:00:00
    Planned
    February 13, 2024 at 22:00:00

    On the 13th of February 2024 we will perform emergency network maintenance to restore redundancy on our core routers by enabling the BGP sessions on our 1st router.

    Maintenance start (CET/CEST): 13th February 2024 23:00

    Maintenance end (CET/CEST): 14th February 2024 01:00

    Maintenance duration: 2 hours

    Expected impact: We expect no impact, however last time we had issues which caused downtime on all our services in our Rotterdam location. In the unfortunate event that something unexpected happens our technical support team is standby.

Emergency Network Maintenance
  • Update
    February 02, 2024 at 09:00:46
    Completed
    February 02, 2024 at 09:00:46

    Despite earlier notices this maintenance has been cancelled due to the fact that the release of the targeted firmware was delayed by the vendor. We will schedule a new maintenance window once the targeted firmware has been released by the vendor.

  • Completed
    February 02, 2024 at 08:00:00
    Completed
    February 02, 2024 at 08:00:00

    Maintenance has completed successfully

  • In progress
    February 02, 2024 at 07:00:01
    In progress
    February 02, 2024 at 07:00:01

    Maintenance is now in progress

  • Planned
    February 02, 2024 at 07:00:00
    Planned
    February 02, 2024 at 07:00:00

    On the 2nd of February 2024 I3D.net, our network carrier, will perform emergency network maintenance to implement a fix for the root cause of the outages that occurred on December 20th and December 28th by upgrading the firmware for the core routers.

    Maintenance start (CET/CEST): 2nd February 2024 08:00
    Maintenance end (CET/CEST): 2nd February 2024 09:00
    Maintenance duration: 1 hour

    Expected impact: Impact is expected, reduced redundancy and a 15-minute downtime to both IPT services as each router reboots. These sessions will not be down simultaneously. In the unfortunate event that something unexpected happens our technical support team is standby.

Feb 2024 to Apr 2024