Snel.com - Notice history

All systems operational

Operational

SmartDC power network - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Snel.com network infrastructure - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Pure Performance VPS platform - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Cloud VPS platform - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

My.snel.com - client area - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024
Operational

Snel.com authoritative nameservers - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Acronis Cyber Backup Cloud - Frankfurt DE - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Outgoing mail relay - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Notice history

Jan 2024

Migration webhosting, reseller hosting and performance hosting
  • Completed
    January 31, 2024 at 05:00:00
    Completed
    January 31, 2024 at 05:00:00

    Maintenance has completed successfully

  • In progress
    January 30, 2024 at 22:00:01
    In progress
    January 30, 2024 at 22:00:01

    Maintenance is now in progress

  • Planned
    January 30, 2024 at 22:00:00
    Planned
    January 30, 2024 at 22:00:00

    We would like to announce a migration for our shared hosting plans webhosting, reseller hosting and performance hosting. The migration will only affect shared hosting plans!

    Maintenance start (CET/CEST): 30th January 2024 23:00 hours
    Maintenance end (CET/CEST): 31th January 2024 06:00 hours
    Maintenance duration: 7 hours

    Expected impact: During the migration your website will be unavailable. For instructions please see the instructions in the sent email. During the maintenance, our support department is available for questions.

Emergency Network Maintenance
  • Completed
    January 11, 2024 at 09:00:00
    Completed
    January 11, 2024 at 09:00:00

    Maintenance has completed successfully

  • In progress
    January 11, 2024 at 06:00:01
    In progress
    January 11, 2024 at 06:00:01

    Maintenance is now in progress

  • Planned
    January 11, 2024 at 06:00:00
    Planned
    January 11, 2024 at 06:00:00

    On the 11th of January 2024 I3D.net, our network carrier, will perform emergency network maintenance to resolve a hardware issue in one of the linecards.

    Maintenance start (CET/CEST): 11th January 2024 07:00
    Maintenance end (CET/CEST): 11th January 2024 10:00
    Maintenance duration: 3 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Dec 2023

Network issues
  • Resolved
    Resolved
  • Monitoring
    Monitoring

    Our Network Infrastructure has become stable but we are limited in terms of services we can provide. This incident is being monitored as the investigation is still ongoing with i3d.net and the other parties involved.

    We appreciate your patience and we will keep you updated on further progress.

  • Identified
    Identified

    Our engineers are still working on this incident. You might have seen your services restored. Our team is not hands-off yet. No ETR. We appreciate your patience.

  • Investigating
    Investigating

    Engineers are on site working with expert level support to resolve this issue. We've seen improvement but continue to work to ensure these issues are completely resolved and prevented from reoccurring.

Outage on all of our services
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have resolved the issue and monitoring our services. If you still experience any issues please contact our support team by email support@snel.com

  • Investigating
    Investigating

    The problem is not resolved yet.

  • Monitoring
    Monitoring

    All services should be up and running again. If you experieince any remaining issues please let us by contacting our support team at support@snel.com.

  • Investigating
    Investigating

    At the moment we are experiencing an outage on all of our services. We are currently investigating this incident. The issue started at 16:11 CET.

Network maintenance
  • Completed
    December 19, 2023 at 07:00:00
    Completed
    December 19, 2023 at 07:00:00

    Maintenance has completed successfully

  • In progress
    December 19, 2023 at 06:00:01
    In progress
    December 19, 2023 at 06:00:01

    Maintenance is now in progress

  • Planned
    December 19, 2023 at 06:00:00
    Planned
    December 19, 2023 at 06:00:00

    On the 19th of December 2023 SmartDC, the datacenter in which our servers are located, will perform a network maintenance. During the maintenance, they will migrate our VLAN gateway to their new Juniper routers.

    Maintenance start (CET/CEST): 19th December 2023 07:00
    Maintenance end (CET/CEST): 19th December 2023 08:00
    Maintenance duration: 1 hours

    Expected impact: During the migration, all services will be fully down. The expected downtime will take 1 or 2 minutes. Our support department will be standby during the maintenance.

SmartDC dark site tests Q4
  • Completed
    December 05, 2023 at 09:00:00
    Completed
    December 05, 2023 at 09:00:00

    Maintenance has completed successfully

  • In progress
    December 05, 2023 at 07:00:01
    In progress
    December 05, 2023 at 07:00:01

    Maintenance is now in progress

  • Planned
    December 05, 2023 at 07:00:00
    Planned
    December 05, 2023 at 07:00:00

    On the 5th of December 2023 SmartDC, the datacenter in which our servers are located, will perform a dark site test.

    Maintenance start (CET/CEST): 5th December 2023 08:00
    Maintenance end (CET/CEST): 5th December 2023 10:00
    Maintenance duration: 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Nov 2023

Emergency Maintenance SmartDC Heat Pump Maintenance
  • Completed
    November 29, 2023 at 16:00:00
    Completed
    November 29, 2023 at 16:00:00

    Maintenance has completed successfully

  • In progress
    November 29, 2023 at 06:00:01
    In progress
    November 29, 2023 at 06:00:01

    Maintenance is now in progress

  • Planned
    November 29, 2023 at 06:00:00
    Planned
    November 29, 2023 at 06:00:00

    On the 29th of November 2023 SmartDC, the datacenter in which our servers are located, will perform emergency maintenance. A leakage near one of the heat pumps needs to be addressed, and a problem with switching between the pumps will be fixed as well.

    Maintenance start (CET/CEST): 29th November 2023 07:00
    Maintenance end (CET/CEST): 29th November 2023 17:00
    Maintenance duration: 10 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

SmartDC on-load tests Q4
  • Completed
    November 07, 2023 at 09:00:00
    Completed
    November 07, 2023 at 09:00:00

    Maintenance has completed successfully

  • In progress
    November 07, 2023 at 07:00:01
    In progress
    November 07, 2023 at 07:00:01

    Maintenance is now in progress

  • Planned
    November 07, 2023 at 07:00:00
    Planned
    November 07, 2023 at 07:00:00

    On the 7th of November 2023 SmartDC, the datacenter in which our servers are located, will perform a generator on-load test.

    Maintenance start (CET/CEST): 7th November 2023 08:00 hours
    **Maintenance end ** (CET/CEST): 7th November 2023 10:00 hours
    Maintenance duration 2 hours

    Expected impact: If all goes as planned no services will be affected during this maintenance. In the unfortunate event that something unexpected happens our technical support team is standby.

Nov 2023 to Jan 2024

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