Snel.com - Partial outage on Cloud VPS platform – Incident details

All systems operational

Partial outage on Cloud VPS platform

Resolved
Partial outage
Started 4 months agoLasted 16 minutes

Affected

SmartDC, Rotterdam NL

Partial outage from 6:50 PM to 7:06 PM

Cloud VPS platform

Partial outage from 6:50 PM to 7:06 PM

Updates
  • Resolved
    UTC
    Resolved

    At 20:50 CEST we received our first alert regarding a hypervisor being unreachable. Upon investigation we found that the nf_conntrack table was full.

    We're still investigating what the reason for this is since we have a fairly high value for nf_conntrack_max, and nf_conntrack_count is nowhere near the value of nf_conntrack_max.

    We have increased (3x) nf_conntrack_max and rebooted the server.

    At 21:31 CEST the server was rebooted and all VM's were being started.

  • Investigating
    UTC
    Investigating

    We are encountering an issue with hv03.snel.com.