Outage on Cloud VPS and Pure Performance Platform

Resolved

Operational

Started about 4 years agoJuly 14, 2022Lasted less than a minuteJuly 14, 202223:17:0023:17:00UTC

Affected

SmartDC, Rotterdam NL

SmartDC power network

Pure Performance VPS platform

Cloud VPS platform

Global

Snel.com authoritative nameservers

Updates

Update
July 15, 2022 at 03:38:13UTC
Update
July 15, 2022 at 03:38:13UTC
All VM's should be working fine now. If you still encounter issues please contact support@snel.com. Once we have more information we will update this incident.
Monitoring
July 15, 2022 at 00:57:00UTC
Monitoring
July 15, 2022 at 00:57:00UTC
VM's are coming back online gradually.
Investigating
July 14, 2022 at 23:17:00UTC
Investigating
July 14, 2022 at 23:17:00UTC
At 01:17 we detected that all our hypervisors and our storage platform in rack 12 are down. We are currently investigating this incident.
Resolved
July 14, 2022 at 23:17:00UTC
Resolved
July 14, 2022 at 23:17:00UTC
We just resolved the issue!

Snel.com - Outage on Cloud VPS and Pure Performance Platform – Incident details